Manager of Quality and Excellence

On behalf of our client, we are looking to hire a Manager of Quality and Excellence.

The Manager of Quality and Institutional Excellence is responsible for setting objectives and operational plans for the quality and institutional excellence department. This role involves defining key goals and performance indicators for team members, monitoring and measuring these metrics continuously.

• Participate in setting objectives, initiatives and operational plans for quality management and institutional excellence and determine the main objectives and its indicators for the affiliated work teams and work to measure and follow them up continuously.
• Contribute to achieving the main objectives of quality management and institutional excellence and directing the affiliated work teams towards achieving their goals and improving the level of services which it provides in terms of quality, accuracy and effectiveness.
• Participate in the development of workflows and procedures followed in the management of quality and institutional excellence and ensure the documentation of all policies, procedures and systems work followed and adhered to.
• Monitor the performance of the Quality Management and Institutional Excellence Department compared to the previously established performance objectives in order to ensure that the work is progressing towards the required direction and that the procedures corrective and preventive measures have been taken as required.
• Preparing the annual budget for quality management and institutional excellence, monitoring it and ensuring compliance with it.
• Identify the needs of quality management and organizational excellence of competencies and talents and recommend human resources decisions such as rewards and appointments and promotions and transfers of the staff of the Department.
• Follow up and evaluate the performance of subordinates, determine their training needs, recommend the necessary training courses, and participate in monitoring the effectiveness of these courses.
• Hold periodic meetings with subordinates to review the progress of work and progress achieved, discuss subordinates' suggestions and take appropriate action accordingly.
• Preparing periodic reports on the activities and achievements of the Quality and Institutional Excellence Department and submitting them to his direct manager in the organization.
• Approving requests related to subordinates' affairs such as vacations, departures, etc.
• Nominating a deputy to carry out his duties and responsibilities in the event of his absence wherever necessary.
• Developing and modernizing organizational structures and roles.
• Measure and analyze the effectiveness, efficiency and improvement of processes.
• Guide the documentation, development and improvement of policies and procedures.
• Ensure the application and follow-up of specifications, systems and awards of total quality and institutional excellence.

• Bachelor's degree in Business Administration or equivalent from an accredited body.
• Experience of at least 12 years.