Head of Call Center Operations & CX
Job in
Riyadh, Riyadh Region, Saudi Arabia
Listed on 2026-07-31
Listing for:
Confidential
Full Time
position Listed on 2026-07-31
Job specializations:
-
Management
-
Customer Service/HelpDesk
Job Description & How to Apply Below
Confidential is seeking a seasoned Call Center Manager to lead our customer experience operations across multiple channels. The role oversees workforce planning, coaching of supervisors, performance management, and budgeting to achieve service levels and high CSAT/NPS scores.
Ideal candidates have 8–10 years in customer service or call center operations, with 4–5 years in management, experience managing large teams (100+), and familiarity with multi-channel contact centers.
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