Service Center Manager

Introduction

Are you ready to lead and shape something new? This is a unique opportunity to build, lead, and expand Fluke’s service and calibration laboratory in Saudi Arabia, playing a pivotal role in establishing a high-performing operation from the ground up.

We are looking for a strong leader with deep technical expertise and an entrepreneurial mindset who is excited to create a best-in-class service center, develop a high-performing local team, and deliver outstanding customer experience. In this role, you will combine operational leadership, technical authority, and strategic growth, making a direct impact on Fluke’s expansion in the Middle East.

If you thrive in dynamic environments, enjoy building teams and processes, and are passionate about excellence in calibration and repair services, this role offers a unique platform for both professional growth and long-term impact.

The Service Center Manager is responsible for the overall leadership, operational performance, and technical conformance of the Fluke service and calibration laboratory located in Riyadh, Saudi Arabia. This role combines site leadership, people management, and technical authority as the ISO/IEC 17025 Technical Manager.

The position ensures delivery of high-quality calibration and repair services for Fluke products while maintaining full compliance with Fluke quality systems and ISO/IEC 17025 accreditation requirements, including technical competence, traceability, and measurement integrity.

• Provide full operational leadership for the Riyadh service center, including calibration, repair, logistics, and customer support functions
• Establish site goals, KPIs, and performance metrics aligned with Fluke Global Services objectives
• Manage daily operations to ensure on-time delivery, cost efficiency, and high customer satisfaction
• Recruit, hire, train, and retain all service center personnel, including technicians, engineers, and support staff
• Serve as the primary point of contact for key customers requiring calibration and repair services
• Maintain adherence to ISO 9001
• Serve as the designated Technical Manager for the calibration laboratory
• Accountable for internal audits, external assessments, and accreditation activities to ISO/IEC 17025
• Ensure the use of appropriate calibration methods, procedures, and equipment in accordance with Fluke corporate quality systems and global service processes
• Ensure compliance with Fluke service procedures and global calibration standards

• Bachelor’s degree in Electrical Engineering, Physics, or related technical discipline (advanced degree preferred)
• 8–12+ years of experience in calibration, metrology, or test and measurement environment
• 3–5+ years of leadership or management experience

• Demonstrated experience in ISO/IEC 17025 accredited laboratory operations
• Strong knowledge of:
  • Calibration principles and uncertainty analysis
  • Electrical measurement (DC/LF, RF, temperature, pressure, etc.)
  • Traceability and metrology best practices
• Hands-on experience with calibration and repair of Fluke or similar instrumentation strongly preferred

• Proven ability to build and lead technical teams
• Strong organizational and operational management skills
• Experience managing audits, accreditation, and quality systems
• Ability to balance technical rigor with business and customer needs
• Drive continuous improvement (using the FBS toolset) to enhance operational performance, quality, and efficiency

• Fluent in English;
  Arabic language skills preferred
• Ability to work in a multicultural, global organization
• Experience working with the Saudi Accreditation Centre (SAAC) or similar accreditation bodies (member of ILAC) is an advantage
• Willingness to travel as required

• Experience launching or scaling a new service center or laboratory
• Familiarity with Middle East regulatory and business environment
• Experience with digital calibration systems and laboratory automation

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