Attractions Manager

Job Purpose:

Responsible for leading the daily operations of the offering within the Attractions department, ensuring that they run smoothly, efficiently, and meet high guest service standards. This role includes managing procurement, inventory, budgeting, scheduling, and business planning. Will be leading the daily operations of the attraction. tasked with ensuring operational compliance, safety, and financial success while leading a team to provide an exceptional guest experience.

Strategy and Planning

• Develop and implement operational strategies for the offering in alignment with the overall strategy of the Attractions department.
• Collaborate with Attractions GM to assess the future needs of the attraction, including new offerings, services, and enhancements, and translate these into actionable plans.
• Conduct market analysis to inform the development of business plans, identifying trends and opportunities to maximize revenue and guest engagement. Monitor and evaluate the performance of the offering, making data-driven decisions to enhance efficiency and guest experience.

Business Planning

• Set and review long-term plans to align with SEVEN’s strategy and guest needs.
• Identify process improvements and explore new opportunities to enhance offerings and reduce costs.

• Oversee the procurement process for all goods and services required for the attraction, ensuring timely delivery and cost-effective sourcing.
• Manage inventory control processes, including receiving goods, tracking inventory levels, and maintaining accurate records to prevent shortages or overstocking.
• Establish relationships with vendors and suppliers to ensure the consistent and reliable supply of goods necessary for attraction operations.

• Build and maintain strong relationships with key internal stakeholders, including Attractions GM, other department managers, and staff members to ensure effective communication and coordination.
• Represent the offering in cross-functional meetings, ensuring that the offering’s needs and challenges are addressed.
• Engage with external stakeholders, such as suppliers and partners, to secure resources and support for operational needs.

• Oversee the budgeting process for the offering, ensuring alignment with departmental financial goals and SEVEN’s overall budgetary policies.
• Monitor expenditure throughout the fiscal year, ensuring all spending is in line with the approved budget and identifying opportunities for cost savings.
• Oversee the scheduling of staff and resources to optimize operational efficiency while controlling costs and maintaining high service standards.
• Provide regular financial reports to Attractions GM, highlighting any variances and proposing corrective actions where necessary.

• Develop and implement operational policies and procedures for the offering, ensuring compliance with SEVEN’s standards and regulations.
• Lead risk management initiatives to identify potential operational challenges and develop contingency plans to mitigate risks.
• Ensure that all health and safety regulations are strictly adhered to, promoting a safe and secure environment for both guests and staff.

• Direct the recruitment, training, and performance management of the team, ensuring that all staff members are equipped to deliver exceptional service.
• Foster a culture of continuous improvement and professional development within the team, providing coaching and mentorship as needed.
• Conduct regular performance evaluations, providing constructive feedback and setting clear goals for team members.
• Cultivate an inclusive work environment where team members are engaged, motivated, and supported in their roles.

Daily Operations Management

• Oversee the day-to-day operations of the offering, ensuring all activities are executed smoothly and efficiently.
• Coordinate staff schedules to ensure optimal coverage and productivity, addressing any staffing issues promptly.
• Manage inventory levels, ensuring that all necessary supplies are available to meet operational…