KSA ServiceDesk Team Lead with Stock Options
Job in
Riyadh, Riyadh Region, Saudi Arabia
Listed on 2026-08-14
Listing for:
Tabby | تابي
Full Time
position Listed on 2026-08-14
Job specializations:
-
Management
-
IT/Tech
Job Description & How to Apply Below
Tabby in KSA is seeking a hands-on Service Desk Team Lead to own L1 support operations for the Saudi market. You will manage the local engineers, keep escalation flows to L2 clean, and drive incident response for KSA-affecting issues while aligning with regulatory processes (SAMA).
You will lead queue management, set quality standards, monitor SLA targets, and develop the team through onboarding and continuous improvement of playbooks and tools.
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