Operations Service Manager (RUH

How you'll help us Keep Climbing (overview & key responsibilities)

AtDelta, operational excellence is built on safety, accountability, care, andstrong partnership. As an Operations Service Manager (OSM), you will help lead Airport Customer Service (ACS) teams and partners in delivering a safe,secure, reliable, and customer-focused operation. This is a critical leadership role for someone who can bring sound judgment, calm execution,and high standards to both day-to-day operations and non-routinesituations.

TheOSM helps set the tone for how the station operates by aligningfrontline execution, partner coordination, and operational discipline with Delta’s expectations for performance and service. This role requires a leaderwho can build trust, communicate clearly, and lead with consistency across abroad range of operational priorities.

• Lead and supportACS personnel, business partners, and vendor teams in operationalactivities and non-routine situations
• Overseeoperational performance across safety, security, on-time departureperformance, customer service delivery, and IROP response
• Coordinatestation execution to ensure a high standard of operational performance and customer experience
• Serve as atrusted liaison between Delta, business partners, vendors, and local authorities within the station
• Represent Deltain internal and external meetings with professionalism and soundoperational judgment
• Deliverdistinctive, thoughtful service while reinforcing Delta’s brand standards
• Set clear performance expectations and lead teams through change, innovation, and adoption of new policies and procedures
• Promote teamwork and shared accountability across business partner and vendor workgroupsand leadership teams
• Manage multiple operational priorities at once while maintaining focus,coordination, and follow-through
• Developstrategic and tactical plans that strengthen safety, support employeewellbeing, and reinforce a safety-conscious environment
• Upholdcompliance with regulatory requirements and maintain strongoperational standards
• Champion continuous improvement in service delivery and station execution
• Build strong working relationships across the airport teamand maintain effective communication with Delta leadership andpeers
• Manage emergency response planning and operational activation as required
• Support employeeevaluations, coaching, and development
• Complete and forward operational statistics, reports, inventories, passenger complaintresponses, and insurance claim documentation to the Station Manage rand appropriate departments

What you need to succeed (minimum qualifications)

• Strongoperational leadership capability in a fast-paced airportenvironment
• Sound decision-making and the ability to stay steady in complex or high-pressure situations
• Strong communication skills and the ability to influence across frontlineteams, business partners, and authorities
• Strategic thinking paired with strong execution and follow-through
• Strong analytical, organizational, and administrative skills
• Ability to manage competing priorities across multiple operational areas
• Commitment to safety, compliance, and delivering a high-quality customer experience
• Ability to build collaborative, respectful, and productive working relationships
• A leadershipstyle that reflects accountability, resilience, care, and servant leadership
• Consistently prioritizes safetyand security of self, others, and personal data.
• Embraces diverse people,thinking, and styles.
• Possesses a high school diploma,GED, or high school equivalency.

What will give you a competitive edge (preferred qualifications)

• Four-yearcollege degree in business management or a related field, or equivalent experience.
• Minimum of three years of experience in operational leadership roles.
• Working knowledge of airport operations, preferably within an airline environment.

Benefits and Perks to Help You Keep Climbing

Delta Air Lines, Inc. is an Equal Employment Opportunity / Aff̈irmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta’s online system, or at any point in the selection process.