Clinical Operations Country Head

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The Clinical Operations Country Head (CH) provides strategic leadership and is accountable for optimizing country operations to achieve organizational goals. This role leads the Country Leadership Team to drive effective execution of the country's strategic objectives and portfolio, ensuring compliance, resource efficiency, and continuous improvement in collaboration with Clinical Research Organizations (CROs) and may also participate/ lead PDG strategic initiatives. The role focuses on building strong stakeholder relationships to facilitate operations and advance clinical research, while prioritizing talent development and fostering a high-performing team.

In hub roles, the position shares accountabilities for affiliated countries, providing strategic and operational guidance. The role may also encompass vendor oversight responsibilities, ensuring effective CRO partnerships, issue resolution, and communication with relevant stakeholders.

• 1. Leadership and Strategic Direction
  - Country Leadership Team:
  • Lead the Country Leadership Team, comprising members with clearly defined accountabilities across key organizational pillars
  • Country Strategy and Portfolio:
    Accountable for the development, implementation, and delivery of the overall country strategy and portfolio, aligning with global organizational objectives and priorities
  • Strategic
    
    Collaboration:
    
    Work together with internal stakeholders such as P&C, General Manager (GM), Country Medical Director (CMD), and legal on country-specific, non-TA-specific issues
  • Global Alignment:
    Engage with global TA/CoE/APO Leaders, when appropriate, to facilitate effective portfolio delivery, ensuring all activities are conducted in accordance with the global PDG strategy and One Pharma strategy
  • Portfolio Oversight:
    Maintain comprehensive portfolio awareness, proactively identifying and addressing any in-country priority conflicts to ensure efficient resource allocation and optimal outcomes
• 2. Operational Excellence and Compliance
  - Local Compliance:
  • Ensure that the country operates in full compliance with all local requirements, including legal, financial, and ethical standards and practices
  • Resource Management:
    Ensure the efficient and responsible use of resources and budget, maximizing value and minimizing waste
  • Productivity and Efficiency:
    Identify and implement strategies and tactics in partnership with the CROs to drive continuous productivity and efficiency gains, fostering a high-performing organizational culture
  • Data-driven performance optimisation:
    Continuously monitor and optimize performance and efficiency with a data-driven mindset, leveraging established KPIs and metrics to measure and enhance country performance
  • Process Improvement and Innovation:
    Champion and implement process improvements in PDG and in partnership with the CROs to enhance operational effectiveness and streamline workflows
• 3. External Stakeholder Management and Relations:
  • Build and maintain strong relationships with the CRO partners and external stakeholders, including Health Authorities, Ethics Committees, and Industry Groups, to influence policy and actively drive initiatives to strengthen clinical research within the country
  • Local Environment and Legislation:
    Maintain a solid understanding of the local environment and legislation governing the conduct of clinical trials in the country, ensuring compliance and effective operations
• 4. People Leadership and Development:
  • Driving department-wide engagement by fostering a culture of collaboration, inclusivity, and high performance while championing inclusion and belonging
  • Inspire, motivate, and develop talent within the team, ensuring a focus on individual growth and leadership development to build a strong, elevated talent pipeline aligned with organizational objectives
  • Regular year-round assessment of performance, contributions, and impact and providing feedback, coaching, and performance management
  • Manages direct reports, including other people leaders
  • Leading by example in demonstrating and championing inclusive behaviours in your team, PDG, PD, and the Roche Enterprise
  • Provide opportunities for growth and development for all team members and address any barriers that may exist

• Degree (MD, PhD, MA/MS, BA/BS) in life sciences or equivalent. Postgraduate degree or master’s degree highly desirable
• 10+ years experience in the pharmaceutical or related industry
• Experience in drug development is essential
• Understanding of end-to-end clinical trial processes, and…