CX Training & Quality Lead
Job in
Riyadh, Riyadh Region, Saudi Arabia
Listed on 2026-08-22
Listing for:
Confidential
Apprenticeship/Internship
position Listed on 2026-08-22
Job specializations:
-
Management
Change Management, Regulatory Compliance Specialist
Job Description & How to Apply Below
Confidential is seeking a Training & Quality Supervisor to drive framework implementation across CX and Contact Center projects in Saudi Arabia. You will manage program-level training and quality frameworks, ensure compliance, and lead continuous improvement initiatives across multiple projects.
You will collaborate with Operations and Training teams, oversee calibration activities, conduct root cause analyses, and prepare dashboards for leadership.
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