Operations Supervisor

We are Carwah a leading digital car rental platform in Saudi Arabia , connecting over 120,000 cars and 1,300 rental offices across 45 cities and airports. Since 2018, Carwah has focused on making mobility simple, fast, and accessible through an easy-to-use platform that enables customers to book cars in just a few clicks. The company has also introduced innovative cloud yards to streamline car rental logistics, accelerate delivery, and scale operations for its rental partners, known as Allies.

As Saudi Arabia advances toward its Vision 2030 goals, Carwah is positioned to drive tech-enabled mobility solutions and expand across the GCC and beyond. The team is driven by a shared purpose to make renting a car as effortless as ordering a favorite meal, powered by technology and passion.

• Own and manage the full operation/booking lifecycle from reservation intake through vehicle handover, active rental, and return/close-out.
• Lead and supervise a team of operations staff/coordinators, including shift planning, task delegation, and day-to-day performance management.
• Monitor and troubleshoot booking issues in real time, resolving delays, conflicts, or customer escalations.
• Track and report on KPIs (e.g., booking turnaround time, fleet utilization, on-time delivery/pickup rate, customer satisfaction, cancellation/no-show rate).
• Prepare and deliver regular operational reports to management, highlighting trends, bottlenecks, and improvement opportunities.
• Coordinate with fleet, customer support, and partner/rental office teams to ensure smooth handoffs and vehicle availability.
• Identify process gaps and implement improvements to boost efficiency and reduce operational costs.
• Train, coach, and onboard new team members on procedures and quality standards.
• Ensure compliance with company policies, safety standards, and service-level agreements (SLAs).

• Bachelor's degree in Business Administration, Logistics, or a related field (preferred, not mandatory).
• 1–3 years of experience in operations, logistics, fleet management, or a similar supervisory role (car rental/mobility experience is a plus).
• Proven experience leading or supervising a team.
• Understanding of KPI tracking and reporting tools (Excel/Google Sheets required).
• Excellent problem-solving skills and ability to make quick decisions under pressure.
• Strong written and verbal communication skills (Arabic and English preferred).
• Comfortable working with booking/reservation management systems or similar operational software.
• Highly organized, detail-oriented, and able to manage multiple priorities simultaneously.