Internal Communications Specialist

Role Main

Purpose:

To support the implementation of internal communication activities by preparing content, managing communication channels, and coordinating engagement initiatives that enhance employee awareness, alignment, and involvement.

• Assist in drafting and editing internal communications such as emails, announcements, newsletters, and intranet posts.
• Gather and compile content (e.g., employee achievements, departmental updates, event summaries).
• Help maintain communication templates for various recurring needs.

• Upload and update content on the intranet and internal platforms.
• Coordinate email distributions using approved communication tools.
• Monitor usage and basic analytics of communication tools and suggest improvements.

• Assist in organizing internal events and campaigns (e.g., employee spotlights, appreciation days).
• Coordinate logistics for town halls, employee forums, or recognition activities.
• Support the collection of employee feedback through surveys or suggestion boxes.

• Maintain communication calendars and schedules to ensure timely delivery.
• Track internal communications and archive them for reference and compliance.
• Provide logistical support for training sessions and awareness initiatives.

• Liaise with other departments to gather information and coordinate messaging.
• Maintain an internal communications database, including key contacts and content resources.
• Support the communication team in administrative duties and reporting preparation.

• % Increase in employee awareness of key initiatives (measured via pulse surveys)
• % Increase in average employee satisfaction with internal communications
• % Increase in intranet content engagement (clicks, views, time spent)
• % Increase in open and click-through rates of internal emails/newsletters
• % Improvement in event participation and feedback ratings
• % Reduction in communication errors or rework due to unclear messaging
• % Increase in feedback submissions through internal channels
• % Improvement in response time to internal communication requests

• Bachelor’s degree in Communications, Public Relations, Media Studies, Human Resources, Business Administration, or any related field.
• 3-6 years of experience in internal communications, employee engagement, administration, or related coordination roles.
• Experience supporting communication or HR functions in a corporate environment is an advantage.

• Strong written and verbal communication skills in both Arabic and English.
• Familiarity with Microsoft Office Suite (especially Word, PowerPoint, Outlook).
• Basic knowledge of intranet and internal communication tools.
• Attention to detail and strong time management.
• Team player with good interpersonal skills.
• Ability to handle confidential information professionally.
• Creative and adaptable to new tools and ideas.
• Emotional intelligence
• Cultural sensitivity
• Initiative or problem‑solving mindset