Manager, Sales

MEET THE TEAM

Join the Renewals team within Cisco's Customer Success organization—one of our fastest-growing and most diverse sales teams. We are committed to driving profitable growth by connecting customers with transformative Cisco solutions. Our award-winning, creative, and flexible environment empowers team members to excel and adapt quickly to market changes while giving back to local communities. The team collaborates closely with Renewals Specialists, customers, partners, and cross-functional groups such as sales, engineering, marketing, and operations.

Early and ongoing engagement with customers and partners—often starting over a year before renewal—is key to addressing technology challenges, mitigating risks, and enhancing the product experience. By building strong relationships and understanding business priorities, we ensure alignment with the Customer Experience (CX) and recurring revenue strategy.

Champion customer value by managing a portfolio of Cisco renewal contracts for products and services. Collaborate with customers, partners, and cross‑functional Cisco teams to understand client objectives and develop strategies that ensure timely contract renewals. Analyze and enhance processes to minimize financial attrition and mitigate renewal risks. Be responsible for quote creation and contract negotiations to drive successful outcomes for both customers and Cisco.

Develop win‑back strategies for inactive customers, contributing to increased retention and growth within your assigned accounts.

• Lead the renewals sales process for end customers across Cisco's recurring offer portfolio—including software subscriptions and support services—to ensure on‑time renewals and maximize ARR retention and expansion.
• Develop and execute comprehensive renewal strategies aligned with customer‑specific timelines, purchasing structures, and contractual models, while coordinating cross‑functional resources to address renewal risks.
• Validate customer installed base, adoption status, and contractual arrangements using account team knowledge, Renewal Specialist expertise, data insights, and supporting functions.
• Apply Renewal Plays to support revenue retention, offer migration, contract co‑termination/consolidation, and identify expansion opportunities for collaboration with account managers, specialist sales teams, and channel partners.
• Manage renewal opportunity pipeline and forecasting, including attrition tracking, and advise account teams on negotiation strategies to ensure integrity of renewal agreements within broader commercial deals.
• Engage directly with customer decision makers and stakeholders to secure timely commercial and contractual agreements, quote availability, and ordering arrangements.
• Collaborate with Cisco sales teams and channel partners in both commercial and long‑tail market segments, maintaining alignment to accounts and territories based on Available to Renew (ATR) thresholds.
• Develop and implement win‑back strategies for inactive customers.

• 5 years of relevant experience in Customer Experience (CX), with a focus on renewals and/or customer success within the Saudi Market.
• 5 years of experience working with partners across the MEA‑TRC region, with a preference for those knowledgeable in the Saudi market.
• At least 5 years of practical experience engaging with customers specifically within the Saudi market.
• Based in Riyadh, KSA, with fluency in both Arabic and English.

• Outstanding communication skills, both written and verbal, with ability to build and nurture new relationships.
• Demonstrated ability to develop customer‑facing value propositions and renewal strategies that drive revenue retention and expansion.
• Knowledge of Cisco's product portfolio, particularly software subscriptions, support services, and networking solutions.
• Strong cross‑functional collaboration skills with ability to orchestrate resources across sales, finance, legal, and operations teams.
• Analytical capabilities with experience leveraging data insights to identify renewal risks and opportunities.
• Proficiency in Salesforce and Microsoft Office…