SEAP Compliance Specialist; Software Asset Management

Job Summary

Red Hat is looking for a Senior Compliance Specialist to join the Subscription Education and Awareness Program (SEAP) initiatives in the EMEA region, with an initial focus on the MEA (Middle East and Africa) market.

SEAP is a team of highly specialised professionals in software asset management, software licensing & compliance working directly with customers, partners, and sales teams to build awareness and enforce the Red Hat subscription model.

SEAP is more than audits; it is the Red Hat approach to compliance and it is part of the Customer Success organisation.

In this role you will be responsible to analyse your assigned territory and plan SEAP engagements along with the Sales, Customer Success, Channel and the Renewal team. You will proactively work with the customers and the extended sales team to maximise commercial opportunities and ensure that Red Hat is fairly compensated for any past and future usage of its subscription services.

• Identify and plan engagement opportunities in your territory and region.
• Evangelise Red Hat's subscription model, along with their contractual terms and conditions, to customers and internal stakeholders.
• Positively impact sales revenue through the education and enforcement of Red Hat's subscription model.
• Measure and reconcile, with the support of our Solution Analysts, the usage of Red Hat’s subscriptions against the customers’ entitlements.
• Review and approve complex deals with the Deal Desk team.
• Work directly with customers to resolve contractual concerns.
• Document and distribute best practices for subscription management and subscription optimization to regional sales teams.
• Create and distribute regionally‑specific marketing and messaging for the program.
• Coordinate activities lead by 3rd party consulting services with a focus on recovered revenue.

• Extensive direct experience in software licensing and compliance, SAM, software sales and sourcing.
• Experience in creating and analysing customer data reports.
• Technology, software, or consulting selling experience.
• Excellent commercial skills, including managing programs and projects, developing proposals, and performing data analytics.
• Strong negotiation and conflict resolution skills.
• Fundamental understanding of Red Hat's subscription business model and ability to describe in convincing fashion the value generated for customers in this model is a plus.
• Ability to analyse contractual T&Cs and explain them in “plain english” to the stakeholders.
• Ability to accurately forecast and track sales linked to SEAP efforts within the assigned territory.
• Handling the pressure of Sales cycles ensuring fair compensation for Red Hat subscription services.
• Fluency in English.
• Fluency in Arabic or another language spoken in MEA is a plus.

Red Hat is the world’s leading provider of enterprise open source software solutions, using a community‑powered approach to deliver high‑performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in‑office, to office‑flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure.

We’re a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.

Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated.

We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.

Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.