Public Sector - Key Account Manager

Do you enjoy building long‑term client relationships and creating meaningful business impact?

Are you motivated by helping customers achieve value through the right technology solutions?

Do you drive account growth while ensuring a consistently high customer experience?

At Software One
, we help organisations unlock the full potential of technology. As an Account Manager
, you will join a collaborative sales team focused on driving customer success, growth, and long‑term partnerships across our existing client base.

As an Account Manager, you are responsible for managing and growing relationships with existing customers. You will own the customer experience, execute account strategies, and identify opportunities to expand solutions and services that deliver real business value.

• Act as the primary point of contact for assigned customer accounts and build trusted relationships
• Own the end‑to‑end customer experience, ensuring satisfaction and retention
• Understand customer needs and recommend relevant Software One solutions
• Drive renewals, upsell, cross‑sell, and new opportunity identification within existing accounts
• Coordinate with internal teams to ensure timely and successful delivery of solutions
• Track, forecast, and manage account performance, KPIs, and financials using CRM tools

• Experience selling both licensing and service solutions
• Bachelor’s degree or equivalent practical experience
• Experience in sales or account management, preferably in a technology or services environment
• Strong relationship‑building and customer‑focused mindset
• Ability to manage multiple priorities with attention to detail
• Commercial awareness with basic financial and forecasting understanding
• Comfortable using CRM and digital sales platforms