Sales Operations Coordinator

Job Code: 334/001/207
Industry: Chemical Manufacturing
Job Brief:
The Sales Coordinator will be responsible for supporting the sales team by maintaining sales records, coordinating shipments, managing customer communications, and assisting with day-to-day sales operations. The role ensures smooth coordination between internal departments and customers while providing excellent after-sales support.
Job Responsibilities:

• Post sales data in the SAP system and print SOAs (Statements of Account).
• Maintain updated sales records, including shipment tracking, customer complaints, and master sheets, and manage filing of hard copy documents.
• Handle basic office duties such as printing, scanning important documents, answering urgent calls, and responding to emails and messages.
• Provide customer service and coordinate shipments with selected customers and destinations.
• Prepare Proforma Invoices (PFI) and follow up on payments for selected customers/destinations.
• Respond to customer complaints and provide after-sales support when requested, maintaining positive customer relations.
• Support sales representatives and coordinate sales-related activities efficiently, accurately, and timely.
• Send sales dispatch plans prepared by Sales Representatives and approved by the Sales Manager to relevant departments.

• Minimum 1 year of experience in a similar role.
• Strong communication and organizational skills.
• Familiarity with SAP or other sales systems is preferred.