Sales Account Manager

Tasks and Responsibilities

• Client Relationship & Account Management – Maintain regular contact with assigned clients and serve as a reliable point of coordination for their IT and cloud requirements. Understand client goals, operations, and challenges to suggest suitable solutions. Support clients after implementation, ensuring satisfaction and resolving any issues promptly. Identify opportunities to expand relationships through additional products or services. Prepare and update account plans outlining key objectives and next steps.
• Sales and Business Development – Identify and qualify new opportunities within existing accounts and potential clients. Follow up on leads, prepare proposals, and assist in deal discussions and closures. Manage and update the sales pipeline, ensuring accurate forecasting and documentation in the CRM system. Work toward meeting assigned sales targets and performance metrics. Contribute to sales presentations and client meetings in coordination with the wider sales team.
• Solution Support & Coordination – Work closely with technical and solutions teams to align proposed offerings with customer requirements. Assist in translating client needs into practical IT or cloud‑based recommendations, including AWS solutions. Stay informed about the company’s offerings, new technologies, and market developments to communicate relevant value propositions to clients. Support smooth handover from sales to delivery teams to ensure client expectations are met.
• Sales Strategy & Market Insight – Support the execution of sales strategies within the assigned market or account base. Gather insights on client industries, competitors, and emerging opportunities to share with management. Participate in planning sessions to suggest improvements or ideas for account growth. Maintain accurate sales records and reports to support management decision‑making.
• Forecasting & Reporting – Prepare reports and forecasts related to sales performance and client activity. Maintain up‑to‑date information in the CRM system for assigned accounts.
• Learning – Develop knowledge of IT and cloud products, with a focus on AWS solutions. Participate in training programs and certifications to enhance product and industry knowledge.

Bachelor s degree in business, Marketing, IT, or a related field.

• 3-6 years of experience in sales or account management within IT or cloud technology sectors.
• Understanding of cloud technologies and AWS solutions (AWS certifications are an advantage).
• Familiarity with CRM systems and basic data analysis for forecasting and reporting.

• Excellent communication and interpersonal skills
• Presentation skills
• Excellent time management and organizational skills
• Strong negotiation and persuasion skills
• Analytical skills for market research and data analysis
• Teamwork skills
• Problem‑solving skills
• Strategic thinking skills

• Self‑motivated and able to work independently
• Positive attitude
• Result‑driven
• Ability to build and maintain strong client relationship
• Detail‑oriented