Internal Account

INTERNAL ACCOUNT SUPPORT

Place:
Al Khobar or Riyadh, Saudi Arabia
Type:
Full-time / Permanent
Level: Mid-level

• Respond in a timely manner to all customers' requests/enquiries for standard information such as pricings and delivery time, sample requests, through phone and email.
• Facilitate with sending pricing promotion to accounts driven by account managers, special discounts to increase booking/billing at the end of the month or the quarter.
• Promote and offer new product introduction and basic training to key accounts and key channel where required by account managers.
• Providing fact based input to Business Units to help specify new customer requirements and successfully define customer and vertical market solution propositions that add quantifiable value for the customer.
• Entering quotation for specials and send this quote to the requester. Identify where improvement is needed in sales practices and make suggestions for improvements.

• Education and Professional
  
  Experience:
  
  You hold a Bachelor's Degree or have work experience in a customer-facing job in an industrial environment. Experience of working with CRM (Salesforce, SAP) is advantageous.
• Communication skills: You demonstrate excellent communication skills, both verbally and in writing.
• Flexibility and Proactivity: you have the ability to work successfully in a fast paced work environment;
  You demonstrate a pro‑active and pragmatic approach.
• Languages: Fluency in Arabic and English is a must.

These statements are intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of all responsibilities, duties and skills required of this job.