Sales & Account Management Expert

Job Purpose

The role holder is responsible for implementing and maintaining operational governance frameworks across Specialized’s Business‑Critical services, ensuring effective performance monitoring, compliance auditing, and documentation management. The role ensures alignment with internal SLAs, regulatory requirements, and Specialized’s approved policies and procedures.

• Drive account planning and execution activities through sales representation, customer relations, exploring market opportunities, and monitoring the sales operations to identify performance issues.
• Lead client interaction at the organizational level and communicate customer requirements to relevant stakeholders. Oversee the customer service delivery and operations to ensure customer satisfaction at all times.
• Identify and develop new sales opportunities to achieve the required target by cross‑selling and up‑selling either direct sales or indirect sales, maximizing revenue generation and achieving financial targets.
• Enable commercial excellence within the sector by developing comprehensive sales go‑to‑market strategy and sales plans while coordinating with supply chain and marketing functions for sales forecast analysis.
• Build and maintain a long‑term relationship with clients by providing excellent customer experience in every interaction and putting client interests as a top priority in daily operations.
• Lead the management of customer complaints from opening to closure of tickets and coordinate with relevant functions across the organization to ensure accurate and timely resolution.

• Bachelor in Business Administration specialized in Sales (preferred) or a related field.

• Preferred experience of 3‑6 years, or equivalent in the area of expertise.