Clinical Support Specialist, Joint Replacement, Western Region

Overview

Apply for Clinical Support Specialist, Joint Replacement, Western Region at Stryker in الرياض, S01, SA. This full‑time on‑site position offers great opportunities for career growth.

Why join Stryker? Stryker is proud of its award‑winning culture and offers a total rewards package that includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, service and performance awards, and various social and recreational activities that are location specific.

Clinical Support Specialist responsibilities include directly supporting Stryker products associated with Joint Replacement procedures and optimizing customer service within the Western Region, Saudi Arabia. The role focuses on supporting customers to provide a best‑in‑class procedural solution.

Additional responsibilities: work with the local sales representative to coordinate training and in‑theatre support, ensuring exceptional levels of customer care both in theatres and in the wider hospital.

Key duties:

• Attend cases in theatre and clinical environments, providing hands‑on support and training to HCPs and surgical staff while maintaining high levels of professionalism.
• Audit and manage Stryker stock, including implants, disposables, and instruments, ensuring proper utilization, stock rotation, and consignment inventory practices.
• Conduct trials, evaluations, and in‑depth training workshops to educate theatre and wider HCP staff on Stryker products, promoting product benefits and applications effectively.
• Build and maintain key client relationships, tailoring solutions to complex cases and presenting findings to key stakeholders.
• Develop knowledge of the local healthcare environment, area strategy, and Stryker’s broader product portfolio to offer the best possible solutions to customers.
• Plan, execute, and monitor measures to achieve industry‑leading customer service, including submitting accurate documentation and case‑order‑forms for invoicing.
• Demonstrate outstanding ethics, professionalism, and respect in all interactions, representing Stryker in the best possible light and ensuring commitments are met within required timescales.
• Work closely with team members and the Regional Manager, communicating progress, customer feedback, and areas for product improvement to ensure best‑in‑class service delivery.

Required:

• Bachelor's degree or equivalent in medical, biomedical or a related field.
• Minimum 2 years of relevant experience in the field as clinical support/application specialist, nurse or biomedical engineer.
• Experience in a clinical, theatre work environment.
• Fluency in Arabic and a good command of English.
• Valid KSA driving license.

Preferred:

• Experience in implants, orthopedics, or disposables.

Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in Med Surg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.