Solution Sales Specialist - ITSM

We are currently searching for a dedicated, ambitious and self‑driven Solution Sales Specialist – ITSM to join our Sales Department playing a critical role in building relationships with our significant clients. This is a sales position that requires high commitment, an ability to build long‑term relationships, and a passion for technology.

• Effectively maintain and retain existing customers by building long‑term relationships.
• Meet assigned targets for profitable sales growth in assigned product lines.
• Lead demand‑generating marketing activities in the assigned market for the assigned product specialty.
• Establish productive, professional relationships with key personnel in assigned customer accounts.
• Coordinate the involvement of company personnel, including business development, support, service, marketing, customer success and management resources, to meet account performance objectives and customers’ expectations.
• Proactively assess, clarify, and validate customer needs on an ongoing basis.
• Lead solution development efforts that best address customer needs, while coordinating the involvement of all necessary company personnel.
• Prepare weekly, monthly, quarterly and annual reports and forecasts.

• Bachelor’s degree in Computer Science, Business Administration or equivalent.
• ITIL Foundation (preferred).
• Minimum of 5 years’ experience in enterprise sales or related position.
• Sales experience in IT Service Management, ISO Consultation Services, and related domains.
• Hands‑on experience with CRM software and account‑management systems.
• Understanding of sales performance metrics.
• Strong negotiation skills with a problem‑solving attitude.
• Customer‑centric approach and good listening skills.
• Ability to contribute consistently and positively in a high‑paced, fast‑changing, and sometimes unpredictable work environment.
• Articulate verbal communication, professional business writing and presentation skills.

Alnafitha IT is an Equal Opportunity Employer and does not discriminate based on race, color, creed, national origin, ancestry, religion, age, citizenship, sex, marital or veteran status, disability or handicap, sexual orientation or any other basis prohibited by applicable law. Alnafitha IT also takes affirmative action to employ, and advance in employment, qualified women, minorities and diversity representations. Alnafitha IT also makes reasonable accommodations for qualified individuals with disabilities, in accordance with the Saudi and Egyptian employment laws.