Medical Account Manager

Medical Account Manager – Riyadh, Saudi Arabia

Job Function: Med Tech Sales – Clinical Sales – Hospital/Hospital Systems (Commission)

• Operate as the lead point of contact for all matters specific to optical/medical channel in your territory.
• Build and maintain strong, long‑lasting customer relationships across all assigned channels.
• Lead all aspects of customer account management, including negotiating annual contracts and following up on customer performance quarterly and annually.
• Ensure timely communication of Johnson & Johnson quarterly plan of actions with customers in the assigned territory.
• Inform customers about new products or promotions that are relevant to their needs or preferences, and address queries about delivery or product quality.
• Plan calls to clients (daily, weekly, monthly, quarterly) considering the tasks of client potential development in
• Enter visit data in  or a reporting format.
• Participate in the creation of business plans for the entrusted territory.
• Attend trainings and educational courses as per the developed plan and the sales manager’s instructions.
• Maintain and develop the necessary knowledge and abilities level.
• Collaborate with the Account Manager for sales skills improvement, product knowledge increase, and overall effectiveness of work in the department.
• Control availability of resources necessary for accomplishment of objectives by the team.
• Submit calls on  promptly and completely.
• Regularly update the POA cycle plan and segmentation as aligned with the line manager.
• Provide other types of reporting and current operational information as instructed.
• Provide excellent and considerate customer service to customers and the sales team.
• Conduct internal and external customer communication.
• Meet defined department goals and objectives.
• Maintain excellent communication skills, including a clear, confident speaking voice and a friendly rapport with customers.

Develop and manage relationships with key opinion leaders in the vision care field to support product adoption and market awareness.

• University degree – preferably in Optometry or Pharmaceutical Science.
• Up to 2 years of relevant account management experience in the optical industry.
• Fluency in English and Arabic.
• Self‑motivated and able to work independently, yet capable of seeking guidance when needed.
• Persuasive and highly motivated to make sales; patient and persistent in establishing relationships before a successful sale.
• Proficiency in Microsoft Office and a working knowledge of related software.
• Strong communication and presentation skills.
• Required skills:
  
  Business Behavior, Communication, Consulting, Cross‑Selling, Customer Centricity, Customer Effort Score, Customer Retentions, Execution Focus, Goal Attainment, Hospital Operations, Innovation, Market Research, Medicines and Device Development and Regulation, Sales, Solutions Selling, Sustainable Procurement, Vendor Selection.