Manager in KSA

Meet The Team

You will join a dynamic team dedicated to driving recurring revenue and ensuring our customers realize the full value of their Cisco investments. We collaborate across sales, customer success, and channel partner teams to simplify the renewal process and secure long-term partnerships. Our culture is built on empathy, innovation, and a shared commitment to delivering unified, customer‑facing solutions.

You will lead the end‑to‑end renewal process for medium‑complexity accounts, balancing commercial strategy with customer business objectives. By leveraging AI‑driven insights and structured methodologies, you will identify expansion opportunities and mitigate risks to ensure successful, on‑time renewals. You will act as a trusted advisor, coordinating cross‑functional teams to provide a seamless transition and a unified experience for our customers.

• Coordinate with Sales, Customer Success, Renewals Specialists, and other internal teams to align account plans, validate customer data, and support a unified renewal strategy.
• Drive commercial and contract readiness by managing quote preparation, resolving blockers, mitigating risk, and supporting ordering readiness across moderately complex deal structures.
• Apply structured methodologies such as MEDDPIC, along with customer and market insights, to guide renewal conversations and reinforce Cisco’s value proposition.
• Use AI tools, automation, and data‑driven insights to improve renewal workflows, support forecasting, identify churn risks, and uncover expansion opportunities including cross‑sell and upsell.

• Bachelor’s degree required, or an equivalent combination of education and directly relevant professional experience of at least 5+ years.
• Minimum 5 years of experience in CX, Services and Software Renewals or Services Sales.
• Experience leading or coordinating cross‑functional commercial motions involving multiple stakeholders such as Sales, Customer Success, partners, and operations teams.
• Demonstrated ownership of end‑to‑end renewals or sales, including planning, upsell identification, customer follow‑up, and contract closure.
• Experience using data, reporting tools, automation platforms, or AI‑enabled tools to improve workflow quality, support forecasting, or inform business decisions.

• Experience mentoring peers and contributing to the development of team best practices.
• Strong consulting skills with a history of influencing stakeholders and decision‑makers during complex negotiations.
• Demonstrated ability to identify and drive cross‑sell and upsell opportunities based on market trends and customer feedback.
• Experience in conducting proactive risk assessments and implementing resolution strategies to address competitive or adoption‑related threats.
• Analytical capabilities with experience leveraging data insights to identify renewal risks and opportunities.
• Proficiency in Salesforce and Microsoft Office Suite, including Outlook, Excel, Word, and PowerPoint.
• Possession of at least one preferred industry certification, such as ITIL, PMP, COBIT, or Six Sigma.

• Healthcare and Insurance
• Employee Stock Purchase program
• Flexible Spending Benefit
• Flex and Schooling Allowances and many more.