Business Development Manager ( SMB Team Lead

Who Are We

We Are Servme! A powerhouse guest experience and CRM platform built for modern hospitality. Born to simplify operations, we offer table and seat management, waitlist, guest profiling, commission‑free online bookings, a full marketing suite, and razor‑sharp analytics. Purpose‑built from the front to the back of the house, Servme seamlessly integrates with telephone systems, point of sale, hotel PMS, payments, and major social platforms like Facebook, Google, and Instagram.

We're not just another booking tool — we're the operational brain behind smarter restaurants, cafes, and hotels. With a relentless focus on streamlining hospitality, Servme is becoming the go‑to guest experience platform in the region and beyond.

At Servme, growth is driven by execution. This role is not about managing accounts — it's about closing new business and driving revenue. We're looking for a high‑performing Business Development Manager to own the full SMB sales cycle, from first conversation to signed deal. This is a hands‑on, individual contributor role focused purely on pipeline conversion and revenue delivery.

This is not a traditional management role. We are looking for a high‑intensity, execution‑driven Team Lead – SMB Sales (GCC) who can close deals, lead from the front, and drive a team to consistently hit and exceed targets.

This is a player‑coach role; you will own your own quota while managing and scaling a team of 2–4 Business Development Managers. You are expected to bring structure, discipline, and strategy, while maintaining a strong personal contribution to revenue.

• Own and deliver on both team revenue targets and individual sales targets
• Lead, manage, and push a team of 2–4 SMB sales managers to consistently hit targets
• Personally close high‑value or strategic deals and lead by example
• Drive a high‑performance, high‑accountability culture within the team
• Monitor pipeline health, conversion rates, and sales activity daily
• Enforce strong CRM discipline, forecasting accuracy, and reporting standards
• Coach the team on discovery, demos, objection handling, and closing techniques
• Identify gaps in performance and take immediate corrective action
• Optimize and refine sales processes, playbooks, and execution strategies
• Work closely with Marketing and SDR teams to ensure consistent pipeline generation
• Collaborate with Customer Success for seamless onboarding and retention
• Provide actionable feedback to Product and Marketing based on market insights

• 5–7 years of experience in SMB sales, B2B sales, or SaaS sales
• Proven track record as a top performer / closer
• Experience managing or mentoring sales teams in a high‑performance environment
• Strong ability to drive results through both personal execution and team leadership
• Experience in scaling sales operations or growing revenue in fast‑paced environments
• Deep understanding of the GCC market and SMB customer landscape
• Strong skills in negotiation, objection handling, and closing
• Data‑driven mindset with strong focus on pipeline management and conversion optimization
• Highly driven, competitive, and execution‑focused personality
• Ability to operate under pressure and deliver in a target‑driven environment
• Experience with CRM systems (Hub Spot, Salesforce, or similar)
• Fluency in English and Arabic required (French is a plus)

• We have an inclusive and diverse culture that encourages innovation and flexibility in remote, in‑office, and hybrid work setups
• We offer highly competitive compensation packages, including bonuses and the potential for shares
• We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper‑growth environment
• We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company