Customer Success Manager
Job in
Riyadh, Riyadh Region, Saudi Arabia
Listed on 2026-07-20
Listing for:
Jobtailor
Full Time
position Listed on 2026-07-20
Job specializations:
-
Sales
Client Relationship Manager, Account Manager, Customer Success Mgr./ CSM, CRM System
Job Description & How to Apply Below
Responsibilities
- Execute and manage the Customer Success Program to maximize client satisfaction and retention.
- Proactively engage with existing clients to understand their needs, address concerns, and provide ongoing support.
- Conduct regular check-ins and business reviews with clients to ensure they are achieving their desired outcomes.
- Identify opportunities for upselling or cross‑selling additional products and services.
- Build and maintain strong, long‑lastingly client relationships through regular communication and exceptional service.
- Collaborate with and assist the sales team to identify opportunities, generate leads, and achieve revenue targets.
- Maintain accurate records of client interactions, sales activities, and progress in Dynamics 365 CRM.
- Prepare regular sales and KPI reports to track and measure progress against targets.
- Bachelor’s degree in Business, Marketing, IT, or a related field.
- Proven experience as a Customer Success Manager or in a similar role, managing enterprise accounts.
- Strong understanding of IT products, services, and solutions.
- Fluency in Arabic and English along with excellent communication and interpersonal skills.
- Customer‑focused mindset with a passion for delivering exceptional service.
- Ability to work independently and collaboratively with cross‑functional teams.
- Highly organized, detail‑oriented, and results‑driven.
- Customer Success Management
- Dynamics 365 CRM
- Sales Reporting
- KPI Tracking
- Upselling
- Cross‑selling
- Client Retention
- Client Engagement
- Business Reviews
- Enterprise Account Management
- Communication
- Interpersonal Skills
- Customer‑focused Mindset
- Organizational Skills
- Detail‑oriented
- Results‑driven
- Collaboration
- Proactive Engagement
- Relationship Building
- Problem Solving
- Bachelor’s Degree in Business
- Bachelor’s Degree in Marketing
- Bachelor’s Degree in IT
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