Digital Sales Officer

As Lendo continues to scale, we are looking for a proactive and customer-focused Digital Sales Officer to join our Commercial team. This role will play a key part in engaging with prospective customers, understanding their financing needs, and introducing Lendo's financial solutions. Working in a fast-paced Fin Tech environment, you will handle a high volume of customer calls, build strong relationships, and help convert enquiries into successful financing applications.

• Make high-volume inbound and outbound calls to prospective customers.
• Understand each customer's financing requirements through effective questioning and active listening.
• Clearly explain Lendo's financing solutions and guide customers through the application process.
• Deliver a professional, positive and customer-focused experience during every interaction.
• Qualify leads and identify suitable financing opportunities based on customer needs.
• Proactively follow up with customers to maximise conversion rates.
• Achieve daily, weekly and monthly activity and sales targets.
• Identify opportunities to improve customer engagement and conversion performance.

• Maintain accurate and up-to-date customer records within the CRM system.
• Record all customer interactions, outcomes and follow-up actions.
• Ensure customer information is complete and compliant with internal processes.
• Support accurate pipeline management and reporting.
• Work closely with Customer Care, Marketing and Relationship Managers to ensure a seamless customer journey.
• Share customer feedback and market insights to support continuous improvement.

• Bachelor's degree is preferred but not essential.
• Previous experience in telesales, inside sales, customer service, business development or a call centre environment is preferred.
• Experience using a CRM platform (e.g. Hub Spot, Salesforce or similar) is advantageous.
• Basic understanding of financial products or financial services is desirable.
• Strong verbal communication, interpersonal and relationship-building skills.
• Comfortable working in a target-driven, fast-paced sales environment.
• Highly organised with excellent attention to detail and follow-through.