Training Specialist

This is an exciting opportunity for an experienced sales and training professional to contribute to the development of high-performing sales teams within the telecommunications industry. In this role, you will design and deliver impactful training programs across Retail, Direct Sales, and Partner channels, helping employees strengthen their product knowledge, selling skills, and customer engagement capabilities.

As a Training Specialist
, you will be responsible for developing, coordinating, and delivering training programs that enhance sales performance across all sales channels. You will support employee onboarding, product and system training, sales skills development, coaching, assessments, and performance tracking.

The role combines training delivery, content development, performance analysis, and cross-functional collaboration, providing an opportunity to directly influence sales effectiveness and overall commercial performance.

• Conduct onboarding, product, sales skills, refresher, and development training programs for Retail, Direct Sales, and Partner teams.
• Deliver engaging classroom, virtual, and practical training sessions based on business and sales requirements.
• Train sales teams on telecom products, services, promotions, systems, pricing, and sales processes.
• Ensure sales teams understand product features, benefits, value propositions, and relevant customer use cases.
• Provide coaching on consultative selling, upselling, cross-selling, objection handling, negotiation, and customer engagement.
• Identify knowledge and performance gaps and recommend appropriate training interventions.

• Develop and maintain training presentations, facilitator guides, product guides, assessments, quizzes, and practical exercises.
• Adapt training content based on product updates, sales performance, customer feedback, and business requirements.
• Support the development of role-plays, simulations, case studies, and other practical learning activities.
• Ensure training materials are accurate, relevant, engaging, and aligned with current products and sales processes.

• Evaluate training effectiveness through assessments, feedback, certification results, and sales performance indicators.
• Monitor post-training performance to identify whether employees are applying the knowledge and skills gained.
• Maintain accurate training records, attendance reports, certification results, and employee development information.
• Track training KPIs and prepare regular reports and dashboards highlighting training performance and business impact.
• Use sales and training data to identify trends, performance gaps, and opportunities for continuous improvement.
• Support new product, service, promotion, and campaign launches by preparing and delivering relevant sales training.
• Work with Product, Marketing, and Sales teams to understand upcoming initiatives and translate them into effective training programs.
• Ensure sales teams are prepared with the required product knowledge, sales messaging, systems knowledge, and customer handling skills before launches.
• Provide refresher training and ongoing support following major product or campaign launches.

• Coordinate closely with Sales, HR, Marketing, Product, Operations, and other departments to align training priorities with business objectives.
• Gather feedback from sales managers and frontline teams to continuously improve training programs.
• Support sales leadership with training recommendations based on performance data and field observations.
• Contribute to initiatives focused on improving customer experience, sales productivity, and commercial performance.

• Bachelor’s degree in Business Administration, Marketing, Management, Human Resources, or a related field.
• 2–4 years of relevant experience in sales training, learning and development, sales enablement, or a related field.
• Previous experience in the telecommunications industry is preferred
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• Strong knowledge of sales techniques, customer engagement, and commercial practices.
• Excellent presentation, communication,…