Account Executive, Commercial

Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

• Drive new business acquisition and revenue growth across a defined set of commercial accounts within the assigned territory.
• Develop and execute territory and account plans that identify whitespace, prioritize opportunities, and accelerate pipeline creation.
• Build and manage a healthy pipeline of qualified opportunities through a combination of outbound prospecting, partner engagement, marketing-generated leads, and strategic account development.
• Lead complex, consultative sales cycles from initial discovery through negotiation and close, aligning customer challenges with business outcomes and solution value.
• Establish strong relationships with key stakeholders and decision-makers across business and technical buying centers, including executive-level contacts.
• Collaborate closely with Business Development Representatives, Marketing, Solution Consultants, Customer Success, and Partners to create account strategies and progress opportunities efficiently.
• Maintain a strong understanding of customer priorities, market dynamics, competitive positioning, and industry trends to shape compelling sales strategies.
• Deliver accurate forecasting, opportunity planning, and pipeline reporting through disciplined CRM usage and regular deal inspection.
• Negotiate commercial terms, contracts, and pricing in collaboration with internal stakeholders to close profitable, compliant deals.
• Ensure a high standard of customer engagement by demonstrating credibility, responsiveness, and a strong understanding of the customer’s business transformation goals.
• Represent the company professionally at customer meetings, industry events, and partner engagements.
• Consistently achieve or exceed assigned sales targets, pipeline generation goals, and strategic account development objectives.

• 5+ years of quota-carrying B2B sales experience, preferably in SaaS, cloud, customer experience, AI or enterprise software solutions.
• Proven track record of achieving or exceeding new business and revenue targets.
• Experience managing full sales cycles, from prospecting and discovery through negotiation and close.
• Strong consultative selling skills with the ability to uncover business challenges and align solutions to customer outcomes.
• Experience building and executing account plans within a defined territory or account set.
• Ability to engage and influence multiple stakeholders across business and technical functions.
• Strong communication, presentation, and negotiation skills in customer-facing environments.
• Demonstrated ability to work cross-functionally with internal teams such as Marketing, BDR, Solution Consulting, and Customer Success.
• Strong pipeline management, forecasting discipline, and CRM hygiene.
• Self-starter with the ability to work independently, prioritize effectively, and thrive in a dynamic environment.
• Fluent in Arabic and English.
• Bachelor’s degree or equivalent professional experience.

• Experience selling CCaaS, CX, contact center, AI, or digital transformation solutions.
• Familiarity with MEDDPICC and related sales methodologies
• Knowledge of the Saudi market and local business landscape.
• Experience selling into mid-market or commercial accounts with multi-stakeholder buying processes.
• Familiarity with value-based selling and account-based sales methodologies.
• Experience working with channel or alliance partners to generate and close opportunities.
• Proficiency in Salesforce, Linked In Sales Navigator, and standard business productivity tools.

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