Product Support Specialist

Role Purpose

To grow after-sales revenue by promoting and selling genuine parts, service solutions, and maintenance contracts to customers in Saudi Arabia. The role is responsible for generating new business, maintaining strong customer relationships, and providing field support to improve customer satisfaction and overall after-sales profitability.

• Achieve assigned monthly and annual targets for parts sales, service contract sales, and total after-sales revenue.
• Promote genuine parts, lubricants, repair services, and PM packages.
• Execute structured weekly/monthly customer visit plans across assigned locations
• Maintain up-to-date customer visit reports and opportunity pipelines in CRM.
• Conduct regular follow-ups on quotations, service jobs, and pending opportunities.
• Identify and target new fleets, workshops, contractors, and logistics operators across KSA.
• Conduct field prospecting through site visits.
• Build and maintain a sales funnel of potential new customers.
• Submit weekly sales reports, visit summaries, and forecasts to management.
• Maintain accurate CRM entries and comply with company reporting policies.
• Follow company safety policies and adhere to all Saudi regulations when visiting customer sites.

Minimum Diploma Degree Or Equivalent Experience

3 to 6 years of relevant experience in after-sales, field sales, or parts/service sales within KSA.