Customer Relationship Manager
Listed on 2026-09-15
-
Sales
Customer Success Management, Account Manager, Client Relationship Management, Business Development
We are looking for a commercially minded Customer Relationship Manager to manage and grow a portfolio of merchants and business customers.
The ideal candidate will have 1-4 years of experience in account management, customer relationship management, or merchant management, preferably within fintech, payments, banking, e-commerce, or financial services.
This role focuses on merchant retention, account growth, transaction volume growth, upselling, cross-selling, and building strong relationships with key merchant stakeholders.
Key Responsibilities- Build and maintain strong relationships with merchant decision-makers and stakeholders.
- Monitor transaction volumes, payment activity, approval rates, and merchant performance.
- Identify opportunities to increase transaction volumes and merchant usage through Moyasar.
- Identify and execute upselling and cross-selling opportunities.
- Develop account growth plans to increase merchant revenue and payment activity.
- Monitor account health and proactively address declining volumes, inactivity, service issues, and churn risks.
- Conduct regular merchant visits, business reviews, and performance meetings.
- Manage merchant issues and escalations while maintaining ownership until resolution.
- Support merchant onboarding, activation, retention, and ongoing growth.
- Maintain accurate merchant activities, opportunities, visits, and follow-ups in the CRM.
- Prepare portfolio reports covering performance, growth opportunities, risks, and action plans.
We are looking for a commercially minded Customer Relationship Manager to manage and grow a portfolio of merchants and business customers.
The ideal candidate will have 1-4 years of experience in account management, customer relationship management, or merchant management, preferably within fintech, payments, banking, e-commerce, or financial services.
This role focuses on merchant retention, account growth, transaction volume growth, upselling, cross-selling, and building strong relationships with key merchant stakeholders.
Key Responsibilities- Build and maintain strong relationships with merchant decision-makers and stakeholders.
- Monitor transaction volumes, payment activity, approval rates, and merchant performance.
- Identify opportunities to increase transaction volumes and merchant usage through Moyasar.
- Identify and execute upselling and cross-selling opportunities.
- Develop account growth plans to increase merchant revenue and payment activity.
- Monitor account health and proactively address declining volumes, inactivity, service issues, and churn risks.
- Conduct regular merchant visits, business reviews, and performance meetings.
- Manage merchant issues and escalations while maintaining ownership until resolution.
- Support merchant onboarding, activation, retention, and ongoing growth.
- Maintain accurate merchant activities, opportunities, visits, and follow-ups in the CRM.
- Prepare portfolio reports covering performance, growth opportunities, risks, and action plans.
- Bachelor's degree in Business Administration, Marketing, Finance, Information Technology, Management Information Systems, or a related field.
- 1-4 years of professional experience in:
- Account Management
- Customer Relationship Management
- Merchant Management
- Customer Success
- Demonstrated experience in account growth, customer retention, upselling, or cross-selling.
- Experience in fintech, payments, e-commerce, or financial services is strongly preferred.
- Understanding of payment solutions, transaction volumes, merchant performance, or payment processing is preferred.
- Strong relationship management, communication, negotiation, and presentation skills.
- Strong analytical and problem-solving skills with the ability to use account performance data to identify growth opportunities.
- Fluent in Arabic and English.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).