Strategic Account Manager

Job description

Proudly recognized as a Great Place to Work we are an AI-native customer experience platform purpose-built for emerging markets With more than 25 years of conversational AI research and development we serve over 5 000 enterprises across MENA and are pioneering sovereign agentic AI through our Agentic Studio platform As the category takes shape the way Unifonic is perceived by buyers analysts media and the broader market is a strategic asset This role owns that perception We thrive on creativity collaboration and fun where every idea is welcomed and celebrated As shareholders in the company we re more than just communicators we re innovators shaping the future together We are Unifones Join us and be part of something extraordinary As a trusted advisor you will develop a deep understanding of each customer s business objectives challenges and strategic priorities positioning the organization as a long-term partner and ensuring strong customer satisfaction engagement and commercial growth Help us shape the future of communications by Owning and managing a portfolio of strategic enterprise accounts Achieving and exceeding annual recurring revenue ARR expansion upsell and retention targets Developing and executing account plans for key customers Identifying and driving cross-sell and upsell opportunities across the product portfolio Leading contract renewals and commercial negotiations Building trusted relationships with C-level business and technical stakeholders Serving as the primary point of contact for strategic customers Conducting executive business reviews and governance meetings Ensuring customer objectives are aligned with company capabilities and roadmap Monitoring customer health adoption satisfaction and business outcomes Managing escalations and coordinating resolution across internal teams Improving retention and reducing churn risk through proactive engagement Driving successful onboarding and service expansion initiatives Preparing quarterly account reviews forecasts and business plans Maintaining accurate account data opportunity tracking and forecasting within CRM Coordinating with Sales Product Customer Success Delivery Finance and Legal teams Ensuring compliance with contractual obligations and internal processes Maintaining a strong understanding of regulated sectors and industry trends in Saudi Arabia Providing customer feedback to Product and Leadership teams Representing the company in strategic customer engagements and industry events

What you will bring

• Bachelor s degree in Business Engineering Technology or related field
• 5 years of experience in Enterprise Account Management Strategic Accounts Customer Success or Enterprise Sales
• Experience managing large enterprise or government accounts
• Proven track record of achieving revenue growth and retention targets
• Strong commercial negotiation and executive presentation skills
• Experience working in SaaS CPaaS CX AI telecommunications or technology industries
• Strong CRM discipline Hub Spot Salesforce or equivalent
• Experience in the GCC market preferred
• Experience with government BFSI or telecom customers
• Knowledge of AI customer engagement messaging voice or digital transformation solutions
• Arabic and English fluency