Maintenance Technician - Elevators & Escalators

Maintenance Technician - Elevators & Escalators page is loaded## Maintenance Technician - Elevators & Escalatorslocations:
Riyadh time type:
Temps pleinposted on:
Offre publiée aujourd'huijob requisition :
R0660338

Certified as a Top Employer for UAE, Qatar, KSA, and Oman; KONE is dedicated to a better world of work and exhibits this through excellent people practices.

We are committed to fostering a great work culture and inspiring the highest standards of quality and efficiency from the team putting our people first and creating a workplace that nurtures collaboration, diversity, growth, and well-being.

KONE Middle East, Turkey & Africa (KMTA) is embarking upon an exciting growth phase through direct presence in 7 regions to complement our growth plans, we are looking for Maintenance Technicians with a
** service mindset
** to provide professional service to our customers. In this role, you will be at the core of KONE - an everyday hero who makes people's lives easier. You will work towards ensuring quality service, improving equipment safety and performance, and promoting regular and proactive on-site communication to the customer and the people using the equipment. As a maintenance technician, you will be performing regular maintenance checks and tasks, as well as attending call-outs.
** Responsibilities
* ** Customer relationship management
* Responsible for customer satisfaction through quality of service and through regular, proactive, and precise on-site communication (callout ETA, job performed, etc)
* Responsible for accurate and real time back reporting of work performed (at the equipment level) in order to ensure the accuracy of e-Optimum and Customer Notification.
* Accountable for maintaining excellent relationships with the customers, the contact person and end-users presents on site, by applying the Ambassador attitude.
* Accountable for equipment safety and performance
* Accountable for managing the site environment during service operations
* Accountable for identifying site risk, and communicate them to his supervisor
* Accountable to take immediate action on site in case of high risk identification and to apply the escalation procedure
* Accountable for identifying “unplanned” service repairs based on the equipment needs, contacting the on-site contact person, get his approval if not covered by the contract, and perform them
** Service operations
*** Accountable for the end-users and the site safety
* Accountable for the safe working environment
* Responsible for safe working practices and carrying out the operations according to maintenance instructions and safety instructions.
* Accountable for the execution of the service visits (planned maintenance, callouts and service repairs) respecting the schedule and time limit (callout), the quality standards, the time allocation and the processes
* Responsible for effectively planning his workload, in conjunction with the service supervisor
* Accountable for raising sales lead to his supervisor
* Accountable for very precise and timely back reporting of the work done according to the process
* Responsible for submitting time sheets based on the execution
* Responsible for managing his proximity stock (shelving, inventory, stock transfer, etc), identifying the spare need, requesting the spare to his supervisor.
* Responsible for keeping the service tooling, van, instruments, etc safe, maintained and in good condition
* Contributes to the ongoing improvement of the products, the methods and the safety by feedback to the PCM organisation and his supervisor
* Leadership / People management
* Responsible for regular update of his supervisor on all relevant information
* Responsible for being familiar with all aspects of lift and associated technology and accountable for attending the proposed training
* May be required to give training/coaching to persons nominated by the supervisor
** Requirements
* ** ITI/Vocational Certificate course /Diploma Engineering in Electrical/Electronics/Automation streams or equivalent
* Good verbal and written English communication skills
* Candidates with basic IT skills will be given a preference
* Candidates with basic digital…