Telephone Technician

Responsibilities

Install, configure and maintain telecommunication systems including PBX, VoIP and traditional phone lines ensuring optimal performance and minimal downtime.

Troubleshoot and resolve complex technical issues related to voice and data communication networks diagnosing hardware and software problems efficiently.

Perform routine maintenance checks and system upgrades to prevent future issues and enhance network capabilities.

Manage cabling infrastructure including installation, termination and testing of network and phone lines for both new and existing setups.

Respond to service calls and customer requests promptly providing clear explanations and effective solutions for their telecommunication needs.

Conduct site surveys to assess installation requirements and recommend appropriate telecommunication solutions.

Document all installations, maintenance activities and troubleshooting steps accurately for record-keeping and knowledge sharing.

Collaborate with vendors and suppliers to procure necessary equipment and ensure timely delivery and quality.

Stay updated with the latest advancements in telecommunication technology and best practices to continuously improve service delivery.

Ensure compliance with industry standards and safety regulations during all technical operations.

• Possesses a High School Diploma or equivalent;
  Associate's degree in Electronics or Telecommunications preferred.
• Holds relevant certifications such as CompTIA Network+, CCNA Voice, or equivalent industry credentials.
• Demonstrates proficiency in diagnosing and repairing issues with PBX, VoIP, and analog phone systems.
• Exhibits strong understanding of network protocols, cabling standards (e.g., Cat5e, Cat, and hardware).
• Possesses excellent problem-solving and analytical skills to quickly identify root causes of technical problems.
• Communicates effectively in English, both verbally and in writing, to interact with clients and team members.
• Works independently and as part of a team, managing time efficiently to meet service deadlines.

Installs and maintains communication and data cabling systems.