Field Service Engineer - PFA- Middle East Job Riyadh area,Riyadh Region Saudi Arabia,Trades / Skilled Labor

Job Description & How to Apply Below

Responsibilities / Tasks

Perform installation, commissioning, maintenance, and repair of GEA Food processing & packing equipment at customer sites across the Middle East with focus on KSA
Ensure mechanical and basic electrical troubleshooting of food processing & packing machinery such as fryers, mixers, ovens, forming and coating equipment
Coordinate with customers and internal teams for project execution and equipment start-up.
Conduct preventive maintenance and calibration activities to minimize downtime and ensure equipment performance.
Maintain accurate documentation including service reports, commissioning checklists, and technical feedback.
Provide timely technical support and training to customers on proper equipment usage and best practices.
Identify spare part needs and support customers with spare parts recommendations and follow-up.
Ensure compliance with Health, Safety, and Environment (HSE) standards at all times during on-site visits.
Support claims handling and warranty assessments where required.
Promote GEA's digital tools and remote service offerings to enhance customer experience and operational efficiency.
Maintain proactive communication with customers to ensure satisfaction and service continuity.
Identify upselling opportunities in spare parts and services.
Flexibility to travel extensively across the region, sometimes on short notice.
Participate actively in the implementation of DIGITALIZATION drive by the company.
Report to Director Service FHT.
Job will be based in Jeddah, KSA

Key Responsibilities:

Perform installation, commissioning, maintenance, and repair of GEA Food processing & packing equipment at customer sites across the Middle East with focus on KSA
Ensure mechanical and basic electrical troubleshooting of food processing & packing machinery such as fryers, mixers, ovens, forming and coating equipment
Coordinate with customers and internal teams for project execution and equipment start-up.
Conduct preventive maintenance and calibration activities to minimize downtime and ensure equipment performance.
Maintain accurate documentation including service reports, commissioning checklists, and technical feedback.
Provide timely technical support and training to customers on proper equipment usage and best practices.
Identify spare part needs and support customers with spare parts recommendations and follow-up.
Ensure compliance with Health, Safety, and Environment (HSE) standards at all times during on-site visits.
Support claims handling and warranty assessments where required.
Promote GEA's digital tools and remote service offerings to enhance customer experience and operational efficiency.
Maintain proactive communication with customers to ensure satisfaction and service continuity.
Identify upselling opportunities in spare parts and services.
Flexibility to travel extensively across the region, sometimes on short notice.
Participate actively in the implementation of DIGITALIZATION drive by the company.
Report to Director Service FHT.
Job will be based in Jeddah, KSA

Your Profile / Qualifications

Degree/Diploma in Mechanical, Electrical, or Mechatronics Engineering.
2-5 years of hands‑on field service experience, preferably in the Food processing & packing equipment
Prior experience with GEA or similar industrial Food processing & packing equipment equipment is a strong advantage.
Deep understanding of electrical and mechanical systems; basic knowledge of automation is beneficial.
Excellent troubleshooting, communication, and customer service skills.