Part Time Front Desk Agent Roanoke Rapids, NC

Overview

We are seeking a friendly, professional, and customer-focused Front Desk Agent to join our hotel team. This position plays a key role in creating a welcoming first impression for our guests by managing reservations, assisting with check-ins and check-outs, and ensuring guests have an exceptional experience throughout their stay. The ideal candidate thrives in a fast-paced environment and is committed to delivering excellent hospitality.

• Manage reservations and process guest check-ins and check-outs using the hotel reservation system
• Provide outstanding customer service and assist guests with requests, including local recommendations, dining reservations, and general inquiries
• Process payments and issue room keys during check-in and check-out
• Answer phone calls and respond to guest inquiries in a timely and professional manner
• Assist with organizing and setting up meetings or small events as needed
• Handle guest concerns or complaints with professionalism and care
• Maintain a clean and organized front desk area, including light cleaning and restocking supplies
• Support team members and complete additional duties as assigned

• Previous hotel front desk or customer service experience preferred
• Strong communication and interpersonal skills
• Ability to multitask and work efficiently in a fast-paced environment
• Comfortable using computers, reservation systems, and Microsoft Office
• Must be able to work flexible hours including evenings, weekends, and holidays

• Part-Time Position
• Primarily scheduled for the 3:00 PM – 11:00 PM shift with minimal 7:00 AM - 3:00 PM shifts

• Competitive pay
• Employee discounts on hotel rooms and amenities
• Opportunities for advancement within the company
• Professional development opportunities
• Positive and supportive work environment