Customer Service Support Representative

Customer Service Representative

Lab Corp is seeking a remote Customer Service Representative to join our team!

Schedule:

SATURDAY - MONDAY AND MAJOR HOLIDAYS

6:30AM - 7:30PM EASTERN STANDARD TIME

Job Duties/Responsibilities

• Act as a liaison between Lab Corp, customers, and patients.
• Maintain understanding of lab operations across departments.
• Resolve routine requests using internal systems and procedures.
• Communicate professionally with internal and external customers.
• Clarify and confirm customer needs to provide solutions.
• Meet productivity, quality, and service standards.
• Identify root causes and help prevent recurring issues.
• Multi-task effectively.
• Research and resolve complex inquiries using databases.
• Review test forms for accuracy and correct discrepancies per standard operating procedures.
• Support initiatives to improve customer satisfaction and performance.
• Maintain accurate records and CRM data in compliance with HIPAA.
• Troubleshoot basic technical issues to minimize disruptions.
• Participate in activities designed to improve customer satisfaction and business performance.

Minimum Qualifications

· High school diploma or GED equivalent

· 2 or more years' experience in a customer service role

· 1 or more years' experience working in a contact center/call center environment.

Preferred

· Associate degree

· 1 or more years' experience with a medical background

· 1 or more years' experience working in the healthcare industry, such as a physician's office or a hospital.

Additional Job Standards

· Reliable internet with compatible provider (minimum 50 Mbps download speed).

· 1+ years' experience with software (e.g., Microsoft Office, Verint, Salesforce, LIS).

· HIPAA-compliant, distraction-free workspace.

· Strong computer skills, including multitasking across systems and typing proficiency.

· Ability to troubleshoot and resolve basic technical issues independently.

· Strong verbal/written communication with active listening skills.

· Courteous with a strong customer service focus.

· Experience with Laboratory Information Systems

· Organized with effective time management in a multitasking environment.

· Self-motivated and able to learn/apply new processes and systems.

· Strong critical thinking and problem-solving skills.

· Takes ownership to ensure issue resolution.

· Team-oriented with ability to collaborate effectively.

· Flexible and responsive to changing priorities and workloads.

· Maintains professionalism in all customer interactions.

· Knowledge of medical terminology used in a clinical setting

This position will work with physician offices, hospital laboratories, patients, and internal customers to ensure that all client needs are addressed accurately and efficiently. The Customer Service Support Representative will provide patient test results, technical information such as specimen requirements and test turnaround times, or investigate complex problems and provide resolutions, all while ensuring a world-class customer experience. The ideal candidate will be a superb communicator, passionate about customer service and patient care, proficient with computer navigation and typing, and can thrive in a fast-paced environment.

Due to system compatibility and security protocols, certain ISPs may not support required VPN device or device management tools.

APPLICATION WINDOW CLOSES: 9/25/2026

Pay Range $17.75/hr - $23.00/hr plus shift differential where applicable

• All job offers will be based on a candidate's skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data.

Benefits:
Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including:
Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or…