Patient Accounts Specialist - HMS​/HCC

Rural Health Group, a multi-location Community Health Center in northeastern North Carolina, is seeking a Full Time Patient Account Specialist at our outpatient primary care clinics located at both our Halifax Medical Specialists and RHG @ Halifax Community College offices.

Rural Health Group provides quality primary care services without regard for a patient’s ability to pay and serves as a community resource for eliminating health disparities. We are a non-profit, federally qualified health center dedicated to serving everyone in our community with exceptional medical, dental, behavioral health, pharmacy, health education, nutrition, women's health and case management services.

In order to qualify for this position, you must genuinely like and care about people, be kind and compassionate as well as supremely professional, organized and courteous to both patients and staff. You must have excellent skills as a communicator and as a collaborator, and be willing to adapt to circumstances as they change.

This position serves as the first point of contact between patients and the facility. The individual we seek would preferably have thorough knowledge of the complexities involved in a family practice office.

The Patient Accounts Specialist enthusiastically greets and directs patients using courtesy, presentation, communication and safety to receive patients, families and visitors into the office. This individual will assist with the registration of incoming patients in a prompt manner to avoid delays in arrival time and to ensure a swift check-in process. This position is in part responsible for revenue; they are responsible for verifying insurance coverage and making changes as necessary, collecting patient portions, and scheduling appointments to meet the provider’s minimum productivity numbers.

They will assist in assuring that the lobby and front desk area is always clean, neat, orderly and welcoming. They will manage the lobby to ensure that patients are being seen for their appointments in a timely manner. They will answer phone calls in a courteous and respectful way, addressing all needs of the caller and transferring calls as appropriate. All duties and responsibilities will be performed in a manner consistent with Rural Health Group's mission, values, guiding principles, and standards.

We prefer to hire individuals who have excellent verbal and written communication skills, organizational skills, and the ability to handle multiple tasks.

• Greets patients, visitors, etc. in a friendly, professional manner.
• Promptly answers, screens, and processes telephone inquiries in a friendly, professional manner.
• Provides information on Rural Health Group’s programs, policies, and procedures.
• Collects, enters and updates patient demographic information into the EMR system. Documentation is to be concise, thorough, and accurate.
• Completes the registration process of all incoming patients.
• Refers patients to the nursing staff for triage and medical advice.
• Responds to urgent/emergent calls and refer to nursing staff until resolution.
• Schedule appointments per provider guidelines and handle cancellations.
• Make reminder calls for next-day appointments informing patients to bring any necessary items, including co-payments and medications.
• Communicate with patients about requirements for next visit such as paying outstanding balances.
• Explain clinic regulations such as hours, payment of accounts and schedule of charges.
• Reduce barriers by improving linkages to services.
• Participates in internal and external educational opportunities relevant to the front desk or customer service environment. Attends or reviews 100% of team meetings annually.
• Responds to irate callers and individuals in person in a professional manner.
• Supports organizational changes. Demonstrates flexibility in providing coverage and/or availability for other offices for unexpected absences, events, etc.
• Maintain confidentiality and comply with Health Insurance Portability and Accountability Act (HIPAA).
• Other duties and special projects that are assigned.

• Customer service oriented.
• Team player.
• Meets the…