Clinical Trainer

Rural Health Group, Inc. (RHG) is a well-established 501(c)3 non‑profit Federally Qualified Health Center with roots going back 40+ years, now with locations in 6 counties across northeastern North Carolina. Led by a patient‑majority Board of Directors, our 350+ employees are dedicated to caring for our region's underserved with a range of services, including medical (family practice, internal medicine, infectious disease, pediatrics, OB/GYN), dental, pharmacy, behavioral health, case management, and community outreach.

Location to be determined. MUST BE WILLING TO TRAVEL TO ANY RHG LOCATION.

RHG is currently searching for a professional, compassionate and knowledgeable individual to fill the position of Clinical Trainer.

We are looking for someone who has a strong desire to teach, can think and react quickly to class responses and questions, has a good sense of humor, and relentlessly maintains a positive attitude. If you possess these qualities and enjoy inspiring others in their growth and development, this is the job for you!

• As a Clinical Trainer you will teach professional development and train clinical staff in medical offices.
• The successful Clinical Trainer has strong presentation and people skills, can work independently, and is a model of professionalism.
• Formulate teaching outline and determine instructional methods such as instructor‑led group trainings, computer based training, videos, webinars, over the phone training, self‑paced, conferences, meetings, workshops, and more.
• Actively update training content following state compliance/rules/regulations.
• Conduct training sessions covering specific areas such as on‑the‑job training, refresher training, ongoing training, and specialized training.
• Report on progress and effectiveness of training sessions and seek constructive feedback to continue to elevate the level of training within the organization.
• Collaborate closely with organization to understand how training/education efforts can help positively impact efficiency, customer satisfaction, and overall care quality.
• Other duties as assigned.

• Good Judgment
• Communication/Customer Service/Teamwork
• Passion
• Honesty
• Responsibility
• Job‑Specific Skill Set

• 2+ years teaching, training, development experience preferred; strong public speaking skills required
• Clinical experience required – (Active LPN, RN license and/or certified MA required)
• Strong background in training and developing others
• Knowledge of medical operations and general nursing skills required; healthcare profession experience is a plus
• Experience managing cross‑functional teams required
• Excellent communication and listening skills
• Professional, reliable, and must have proven leadership experience and skills Confidence and creative problem‑solving skills working in a fast‑paced environment is a must
• Ability to organize, prioritize and complete projects independently in a goal‑oriented manner a must
• Excellent communication, telephone, and organizational skills
• Must have basic understanding of medical terms and abbreviations
• Ability to multi‑task and work efficiently in a potentially stressful environment
• Ability to read, analyze, and interpret complex documents.
• Ability to apply common sense understanding when carrying out detailed written or oral instructions
• Ability to use good judgment when carrying out responsibilities
• Ability to establish and maintain positive, effective, professional relationships with patients, providers, coworkers, and superiors
• Ability to respond effectively to the most sensitive inquiries or complaints
• Able to work independently; excellent teamwork skills.
• Reliable attendance.
• Possess knowledge of modern office equipment and Microsoft Office software programs (Word, Excel, Outlook), computer skills (including the ability to type)
• Experience with electronic health record system(s); must be able to quickly learn to use eClinical
  
  Works EHR
• Bilingual (English/Spanish) is a plus, but not required – applicants who may serve in a translating capacity will be required to take a language assessment
• Ability to maintain confidentiality at all times.
• The physical/mental demands described here are…