Navigator Care Specialist

Posting number: 03074

Department: Human Services Administration

Division: Human Services-Administration

Job classification: Navigator Care Specialist

Posting type: Open & Promotional

Categories: Public Health, Social Services, Human Services, Customer Service, Health Education

The City of Roanoke is seeking a Navigator Care Specialist with Opioid Abatement Authority (OAA) grant funds to perform human services work in the case planning and case management of adults that require wraparound services and treatment for opioid use disorder. The successful candidate will screen for eligibility, develop, implement and monitor comprehensive intervention plans while assisting in day-to-day planning and support.

The Navigator Care Specialist will work collaboratively with local stakeholders, attend interdisciplinary team meetings, testify in court, oversee general demographic data collection and analysis. The position requires basic knowledge of community resources and the ability to think critically and strategically. Bachelor's degree from four-year college or university with a major in social work, psychology or related field; two years related experience and/or training in counseling, case management or equivalent combination of education and experience.

Possession of a valid state driver's license. Work Monday thru Friday, some evenings. The position is grant-funded for a period of one year and not guaranteed for an additional four years; however, it will be included in the 5-year plan that must be renewed annually.

This position reports to the Children’s Services Act and Juvenile Justice Administrator within the Department of Human and Social Services with the City of Roanoke but this position will serve clients in Roanoke County and the City of Salem.

The City of Roanoke is an Equal Employment Opportunity/AA/M/F/Disability Employer.

To elevate the performance of the organization, we are committed to respecting, celebrating, and embracing the collective mixture of differences and similarities between our employees as a rich tapestry. Our behaviors will demonstrate open communication, and we will seek opportunities to learn, recognizing and rewarding actions that promote acceptance while suspending judgment. By doing this, we will foster an inclusive, open work environment that delivers excellent service and creates a more vibrant and inviting community.

This is an exempt position.

The Navigator Care Specialist (NCS) supports and assists agency clients with the primary area of need identified as opioid use disorder. Clients are parents/legal guardians involved with Child Protective Services or Foster Care through the local Department of Social Services. The NCS will develop treatment and relapse prevention plans with a focus on opioid use although personal, social, health and economic needs are examined as part of the development of a comprehensive plan of care.

The NCS interviews clients in their home and/or in the office to assess the nature and extent of needs. Ideal qualifications include an understanding of substance abuse disorders and treatment, the child welfare system, experience working with others from varying backgrounds and demographics, and experience working with adults with substance abuse and mental health needs. The NCS identifies needs, counsels families by addressing specific areas of attention and/or issues with regard to keeping children safe in their own homes with a focus on relapse prevention of opioid use.

The NCS maintains case records, prepares written reports of services, recommendations and testifies in related court hearings as required. Additionally, the NCS performs work with agencies such as the courts, schools, child welfare, private providers and other community partners.

Works with parents in which opioid use disorder is the primary reason for agency involvement through Child Protective Services or Foster Care with an overarching goal to help effect changes in family and achieve family reunification.

Interviews clients to assess the nature and extent of needs.

Develops and monitors individualized service plan goals, counsels with clients and confers with supervisor in formulating and assisting adults with the implementation of service plans. This includes consideration of opioid use disorder and clinical needs with an emphasis on emotional, social and intellectual functioning.

Conducts home visits to assess risk factors and implement interventions. Assists with the…