Office Manager - PL Roanoke Tx

Overview

We are seeking an experienced Office Manager to oversee our 3PL dropship operations, with a focus on customer-facing systems. The ideal candidate will have hands-on experience in shipping and receiving, excellent bilingual communication skills, and the ability to manage driver check-ins and Customer Service Representatives (CSRs). Familiarity with AI tools is a plus to enhance operational efficiency.

• Oversee and coordinate day-to-day office operations of the 3PL dropship facility
• Manage shipping and receiving processes to ensure timely deliveries
• Conduct regular check-ins with drivers and maintain updated delivery schedules
• Provide support and training to Customer Service Representatives
• Ensure compliance with company policies and operational procedures
• Resolve customer inquiries and issues in a timely manner
• Utilize AI tools to streamline processes and enhance operational efficiency
• Prepare and maintain accurate operational reports and documentation

• High school diploma or equivalent;
  Bachelor's degree preferred
• Minimum of 3 years of experience in office management or logistics
• Proven track record in a customer-facing role
• Strong computer skills including proficiency in Microsoft Office Suite
• Ability to work in a fast-paced environment

• Experience with dropshipping logistics and supply chain management
• Familiarity with warehouse management systems
• Previous experience in AI integration within operational processes
• Knowledge of inventory management best practices
• Leadership experience in a customer service setting