Office Manager - PL Roanoke Tx

Overview

We are seeking an experienced Office Manager to oversee our 3PL dropship operations, with a focus on customer-facing systems. The ideal candidate will have hands‑on experience in shipping and receiving, excellent bilingual communication skills, and the ability to manage driver check‑ins and Customer Service Representatives (CSRs). Familiarity with AI tools is a plus to enhance operational efficiency.

• Oversee and coordinate day‑to‑day office operations of the 3PL dropship facility
• Manage shipping and receiving processes to ensure timely deliveries
• Conduct regular check‑ins with drivers and maintain updated delivery schedules
• Provide support and training to Customer Service Representatives
• Ensure compliance with company policies and operational procedures
• Resolve customer inquiries and issues in a timely manner
• Utilize AI tools to streamline processes and enhance operational efficiency
• Prepare and maintain accurate operational reports and documentation

• High school diploma or equivalent;
  Bachelor’s degree preferred
• Minimum of 3 years of experience in office management or logistics
• Proven track record in a customer‑facing role
• Strong computer skills including proficiency in Microsoft Office Suite
• Ability to work in a fast‑paced environment

• Experience with dropshipping logistics and supply chain management
• Familiarity with warehouse management systems
• Previous experience in AI integration within operational processes
  
  Knowledge of inventory management best practices
• Leadership experience in a customer service setting