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Insurance Call Center Representative
Job in
Roanoke, Denton County, Texas, 76299, USA
Listed on 2026-05-30
Listing for:
Randstad USA
Full Time
position Listed on 2026-05-30
Job specializations:
-
Customer Service/HelpDesk
Call Center / Support
Job Description & How to Apply Below
Job Details
Start date:
6/8/2026
Shift: 9am-6pm or 10am-7pm
Location:
Onsite, Westlake, TX 76262
Requirement:
Must obtain a Texas P&C license before start.
Salary: $52,000 - $62,400 per year.
Responsibilities- Resolve moderate-to-complex inquiries via email/chat.
- Execute policy endorsements and audits accurately across carriers.
- Ensure compliance with state regulations and carrier SLAs.
- Document cases with precision in Salesforce and carrier systems.
- Mentor and train L1-L2 agents on workflow best practices.
- Contribute to continuous improvement through feedback and SOP refinement.
- Call Center Representative (1 year of experience required)
- Insurance Experience (1 year of experience required)
- Years of experience: 1 year
- Experience level:
Entry Level
High School diploma or equivalent.
Equal Employment Opportunity:
Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
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