Guest Services, Customer Service​/HelpDesk

JOB SUMMARY: This position is responsible for assisting customers with all in-house programs as well as billing guests and processing registrations. This position is not eligible for remote work.

ESSENTIAL FUNCTIONS:

• Greet and welcome each customer
• Record sales transactions, process registrations, and take payments
• Perform routine clerical duties, including answering phones, filing, and updating the program boards
• Maintain a clean environment for all guests and staff

JOB QUALIFICATIONS:

• Customer service-oriented, preferably with previous customer service experience
• Reliable team player
• Must be able to read and understand written instruction
• Ability to work with minimal supervision
• Able to work extended and/or irregular hours including nights, weekends, and holidays

Physical Demands and Working Environment

While performing the duties of this job, the employee will be required to stand, walk, sit, use hands and fingers, handle objects and office tools, reach, balance, stoop, kneel, crouch, talk, and hear. The employee must occasionally lift and/or move up to 40 pounds. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

The employee is exposed to an office and recreational gym environment, with noise levels usually moderate.

* This job description does not contain a comprehensive listing of activities, duties, or responsibilities. Other tasks and duties may be assigned as needed.

Job Questions:

Have you ever been convicted of or plead "Nolo Contendere" / No Contest to a felony charge?