Coordinator, Shipping & Receiving Clerk

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 DSV - Global transport and logistics

In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world.

Our reach is global yet our presence is local and close to our customers.  Read more at

Location:

USA - Northlake, East Catherine Court
 Division:
Solutions Job Posting

Title:

Coordinator, Shipping & Receiving Clerk - 119880 Time Type:
Full Time

 POSITION SUMMARY

 The Shipping/Receiving Clerk (S/R) carries out customer service activities in a prompt, courteous and effective manner.  A major responsibility is timely and accurate handling of customer orders in compliance with all DSV Work Instructions and customer requirements.  The S/R is responsible for the accurate input of information concerning orders, shipments, receipts, physical inventories, etc., ensuring that shipping and receiving documents and functions are completed accurately and on time.

ESSENTIAL DUTIES AND RESPONSIBILITIES

 Customer Service

Process all customer orders in a timely and accurate manner.
 Generate all related paperwork and necessary information required for customer
 orders, checking all orders for special requests and shipping paperwork.
 Coordinate special, last minute shipping requests with operation department, expediting any order as necessary.
 Prioritize customer orders according to scheduled pick-up time or pier cutoff.
 Furnish shipping and tracking information as required.

Customer Interfacing Activities

Maintain a good working relationship with customers by responding to all inquiries concerning receipts, shipments, inventory counts, etc., in a courteous and efficient manner.
 Report customer feedback to management, including any signs of customer dissatisfaction.

Clerical

Oversee all paperwork associated with orders and maintain the corresponding files.
 Maintain a current and accurate DSV Work Instructions Manual, which details the processing requirements.  Answer phone calls and operate various types of office machines and computers necessary to perform duties.

Data Entry

Operate the computer terminal in a proficient manner.
 Enter and verify data regarding customer orders, shipments, receipts, adjustments, etc., in an accurate and timely manner.

Documentation

Ensure the accuracy of all receiving and shipping documents.
 Gather and maintain all data and records relative to shipping and receiving activities.
 Assist in resolving any discrepancies.
 Collect all documentation for inbound freight and route to the proper record-keeping unit.
 Comply with all DSV Work Instructions.

OTHER DUTIES (Site Specific)

 Other clerical duties, including backup support as assigned.
 Performs other duties as assigned.

Work overtime as dictated by business whether mandatory or voluntary.

SUPERVISORY RESPONSIBILITIES

 None

MINIMUM REQUIRED QUALIFICATIONS

Education and/or Experience

Must have a high school diploma or general education degree (GED).

Certificates, Licenses, Registrations or Professional Designations

 None

Other

 Must be able to work in unregulated temperatures within the warehouse during the warmer and              colder months can range from mild to moderate.

SKILLS, KNOWLEDGE AND ABILITIES
  
 Computer Skills

 Basic computer skills
 Working knowledge of computerized applications (Microsoft Suites)

Language Skills

 English (reading, writing, verbal)

Mathematical Skills

 Basic level

Other

 Strong attention to detail accuracy and accomplish job task in a timely manner.
 Good verbal and written communication skills.

PREFERRED QUALIFICATIONS

Previous customer service experience including phone calls, and operating office equipment.

PHYSICAL DEMANDS

 Occasionally

 Bending

 Frequently

 Walking and Standing

 Constantly

 Sitting

 Ability to Lift/Carry and Push/Pull

 11-20 pounds

 Reach above shoulder, squat, or kneel.

WORK ENVIRONMENT
 While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.

Reasonable Accommodations Statement

 To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable…