Donor Services Specialist: Elevate Customer Experience
Job in
Roanoke, Denton County, Texas, 76299, USA
Listed on 2026-07-17
Listing for:
Fidelity TalentSource
Full Time
position Listed on 2026-07-17
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM, Customer Service Rep, Bilingual
Job Description & How to Apply Below
Fidelity Charitable is seeking a Client Experience Associate on the Donor Services team. This role serves as the primary contact for service-related activities for Giving Account Holders, Financial Advisors, and Non Profit Organizations.
You will engage clients with conversational techniques to understand requests, gather information, and provide solutions, delivering a superior customer experience while supporting call metrics and quality.
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