911 Dispatcher

Job Title

Under direct supervision of the Communications Supervisor or their Designee, operates equipment and coordinates all emergency and non-emergency calls coming into the Police Department for Police/Fire/EMS services. Position requires constant contact with the public in stressful situations that require the ability to remain calm, think clearly, use good judgment, and have clear, understandable speaking skills.

Full-time. Must be able to work any schedule in a 24/7 scheduling environment.

Experienced candidates welcome! $58,281./year based upon years of experience. Additional compensation for TCOLE Telecommunicator certifications available.

• Answers multi-line, NG911 emergency and non-emergency calls, and dispatches and deploys public safety personnel to calls for service.
• Simultaneously listens to and comprehends both telephone and radio traffic often under loud and stressful conditions.
• Operates multi-channel public safety radio system.
• Assists with and records requests for police or fire and emergency medical services from the public and departmental personnel via telephone and radio utilizing a computer-aided dispatch system.
• Communicates effectively, courteously, and clearly in English, verbally and in writing; includes speaking distinctly, responding promptly, and hearing in the normal range to protect the safety of officers and the public.
• Communicates with hearing/speech-impaired citizens by operating specialized teletype device(s).
• Assigns appropriate Public Safety personnel to routine and/or emergency calls for service utilizing a computer-aided dispatch system.
• Provides pre-arrival medical instructions following department prescribed protocol with NAED compliance.
• Documents all activity, locations and statuses in the computer aided dispatch system for public safety personnel, quickly disseminating any additional information.
• Comprehends and applies city ordinances, policies and procedures.
• Monitors National Weather Service.
• Operates City Emergency Warning System and notifies key personnel and other agencies in emergency operation situations.
• Maintains strict confidentiality of all documents, radio and phone transmissions and other sensitive information handled through the communications department.
• Maintain professional, respectful, and effective communication with all individuals. Demonstrate awareness of trauma-informed practices when appropriate and in accordance with applicable laws and department policies.
• MUST WORK FLEXIBLE HOURS TO INCLUDE ALL SHIFTS; NIGHTS, WEEKENDS, AND HOLIDAYS AND ACCEPT ON-CALL DUTY STATUS. Shifts will include eight (8), ten (10), or twelve (12) hour schedules.

• Adheres to assigned work schedule as outlined in city and department attendance policies and procedures.
• Regular and punctual attendance to assigned shifts is required.
• Perform other duties as assigned or directed.
• This document is not intended to be a comprehensive list of activities, duties, or responsibilities that are required of the employee in this role. Duties, responsibilities, and activities may change at any time with or without notice.

• Ability to embrace and embody the City's and the Department's core values.
• Ability to produce desired work outcomes, including quality, quantity, and timeliness.
• Ability to plan and organize work, time, and resources.
• Ability to analyze and evaluate emergency situations and carry out effective course of action following prescribed procedures under pressure or through distractions.
• Ability to make rational decisions through sound logic and deductive processes is required.
• Ability to work in a confined area and in a seated position for extended periods of time.
• Ability to continuously enter data into various computer systems.
• Ability to multitask, simultaneously inputting, retrieving, and maintaining information, reading from both computer screens and printouts, and operating multiple keyboards.
• Ability to operate wide range of equipment, e.g. door monitors and locks, printers, voice recorder, intercoms, alarm panel, weather monitoring devices,…