Senior Representative, Brokerage Operations - Fidelity OSG; Ops & Services Group

Position: Senior Representative, Brokerage Operations - Fidelity OSG (Ops & Services Group)
Senior Representative, Brokerage Operations
- Fidelity OSG (Ops & Services Group)

Join to apply for the Senior Representative, Brokerage Operations
- Fidelity OSG (Ops & Services Group) role at Fidelity Investments

Senior Representative, Brokerage Operations
- Fidelity OSG (Ops & Services Group)

3 days ago Be among the first 25 applicants

Join to apply for the Senior Representative, Brokerage Operations
- Fidelity OSG (Ops & Services Group) role at Fidelity Investments

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The Role

Members Of This Group Acquire An Essential Understanding Of The Financial Services Industry. These Associates Work In Fidelity’s Operations And Services Group (OSG), Supporting Our Major Lines Of Business Including Personal Investing, Fidelity Institutional, And National Financial Services. You Will Work Closely With Contra Firms, Including Bank And Insurance Companies And Brokerage Firms, To Determine The Statuses Of Incoming Transfers. The Team Is The Voice Of The Customer And Is Dedicated To Facilitating And Completing The Transfers With The Highest Level Of Quality And Excellence.

Utilizing Various On-line Tools And Reference Materials, You Will Handle The Accurate And Timely Processing Of Client Requests. You Will Have Opportunities To Build Working Relationships With Internal Business Partners. Overall You Will Be Tasked With

• Delivering highly efficient transaction processing
• Establishing relationships with numerous teams within Fidelity to service our clients while supporting divisional business needs and maintaining a “client first” mentality
• Delivering outstanding results quickly and efficiently, using effective time management skills
• Driving innovation through curiosity and comprehensive understanding of business processes and challenges
• Maintaining a daily workflow, while gaining industry knowledge and building a professional skill set

Job Description



The Role

Members Of This Group Acquire An Essential Understanding Of The Financial Services Industry. These Associates Work In Fidelity’s Operations And Services Group (OSG), Supporting Our Major Lines Of Business Including Personal Investing, Fidelity Institutional, And National Financial Services. You Will Work Closely With Contra Firms, Including Bank And Insurance Companies And Brokerage Firms, To Determine The Statuses Of Incoming Transfers. The Team Is The Voice Of The Customer And Is Dedicated To Facilitating And Completing The Transfers With The Highest Level Of Quality And Excellence.

Utilizing Various On-line Tools And Reference Materials, You Will Handle The Accurate And Timely Processing Of Client Requests. You Will Have Opportunities To Build Working Relationships With Internal Business Partners. Overall You Will Be Tasked With

• Delivering highly efficient transaction processing
• Establishing relationships with numerous teams within Fidelity to service our clients while supporting divisional business needs and maintaining a “client first” mentality
• Delivering outstanding results quickly and efficiently, using effective time management skills
• Driving innovation through curiosity and comprehensive understanding of business processes and challenges
• Maintaining a daily workflow, while gaining industry knowledge and building a professional skill set

The core areas of focus for our Senior Reps include:

• Account Re-Registration Services (ARS): re-registration for client’s experiencing life events.
• Transfer of Assets: facilitating movement of assets into Fidelity accounts by analyzing account details and resolving issues for complex transactions.
• Mutual Fund Reconciliation:
  Daily recon of non-Fidelity mutual fund accounts and FDIC Insured Sweep products. Understanding of FINRA and SEC regulatory requirements such as SEC Rule 15c3-1, 15c3-3 needed and can be trained on. These accounts may include mutual fund and brokerage accounts, as well as retirement and non-retirement accounts for Retail, Correspondent, and Advisor Clients.

The Expertise And Skills You Bring

• High school diploma (college degree preferred) and/or 2 years of work-related experience
• One or more years customer service and processing experience recommended
• Exce…