Manager, Digital Assets Surveillance & Investigations

Your Opportunity

At Schwab, you're empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us challenge the status quo and transform the finance industry together. We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified location(s).

The Manager, Digital Assets Surveillance and Investigations will join the Anti-Money Laundering Department within Financial Crimes Risk Management, supporting Schwab's commitment to protecting clients, the firm, and the financial system from money laundering, fraud, illicit finance, and other financial crimes. This role sits at the intersection of digital assets, AML surveillance, and financial-crimes investigations, helping Schwab monitor emerging risk while strengthening the controls, documentation, and decision-making needed in a highly regulated environment.

In this role, you will review digital asset surveillance alerts, investigate potentially suspicious activity, conduct risk-based research, document findings, and support escalation and Suspicious Activity Report decisions when appropriate. You will apply knowledge of blockchain activity, crypto typologies, AML red flags, and financial-crime trends to evaluate complex activity and make sound, defensible decisions. Your work will directly support Schwab's ability to meet regulatory expectations, safeguard client and corporate assets, and build scalable surveillance and investigation practices as digital asset activity evolves.

This is a hands-on individual contributor role for someone who is energized by emerging risk, clear case writing, and practical problem solving. You will serve as a subject matter resource for digital asset surveillance reviews, share expertise with team members, support onboarding and cross-training, conduct quality control reviews, and contribute to process improvements, job aids, reporting, and procedure updates. Success in this role requires strong judgment, attention to detail, adaptability, and the ability to collaborate across AML Surveillance, AML Investigations, Compliance, Legal, Operations, Technology, and other business partners while explaining complex digital asset risk in a clear and actionable way.

Required Qualifications:

• 5+ years of experience in financial services, AML, BSA, fraud, financial-crimes investigations, surveillance, compliance, brokerage, banking, or a related risk/control environment
• 2+ years of experience working with digital assets, cryptocurrency, blockchain activity, or crypto-related compliance/investigations
• Deep understanding of BSA/AML laws, regulations, practices, red flags, and financial-crimes risk within a regulated financial services environment
• Experience reviewing or investigating digital asset activity, including cryptocurrencies, stable coins, decentralized finance, exchanges, wallets, bridging, swapping, staking, lending, or related crypto activity
• Experience using blockchain analytics tools such as TRM Labs, Elliptic, Chainalysis, or similar tools to review and analyze digital asset activity
• Ability to identify and assess crypto AML and fraud typologies, including mixers, privacy wallets, peel chains, address poisoning, crypto dust, romance scams, pig butchering scams, DeFi-related obfuscation, and other illicit activity patterns
• Strong analytical skills with the ability to collect, organize, interpret, and document investigative findings with accuracy and diligence
• Strong written communication skills, including the ability to prepare clear, defensible case narratives, escalation summaries, reports, or regulatory-facing documentation
• Demonstrated decision-making, problem-solving, and organizational skills in a high-volume or detail-driven environment
• Experience coaching, training, mentoring, onboarding, or providing quality feedback to new or experienced associates
• Ability to work under pressure, shift priorities, adapt to evolving risk trends, and maintain motivation in a repetitive or production-oriented environment
• Bachelor's degree or equivalent work experience in brokerage, banking, AML, fraud investigation, financial-crimes compliance, or related risk management work
• Applicants must be currently authorized to work in the United States on a full-time basis without employer sponsorship

Preferred Qualifications:

• Financial-crimes certifications such as CAMS, CFE, CFCS, or similar credentials
• FINRA securities licenses
• Certifications from leading blockchain analytics firms
• Experience with Suspicious Activity Report research, escalation, drafting, or filing support
• Knowledge of fraud, elder financial exploitation, sanctions, high-risk customer investigations, or related financial-crimes policies and regulatory expectations
• Experience improving procedures, job aids, quality control practices, surveillance scenarios, workflow tools, vendor tools, or process documentation
• Strong comprehension of evolving digital asset…