Front Desk Agent - Overnight Shift

About the Role

The Overnight Front Office Agent provides friendly, efficient guest service by handling registration, guest settlement, and incoming and outgoing phone communications in a courteous and professional manner. The role also assists guests with front desk check‑in, luggage support, and general information while maintaining a positive and professional image.

Full‑time overnight shift. Full and weekend availability required.

• Location:
  
  Benchmark Hospitality at Deloitte University
• Pay rate: $18 per hour + $1 shift differential

• Greet guests and perform check‑in and check‑out procedures, ensuring accurate guest information, proper payment or credit authorization, fulfillment of special requests, and satisfactory guest experience.
• Answer and process all incoming, outgoing, guest, and in‑house calls in a courteous, efficient, and professional manner.
• Provide accurate information about hotel services, amenities, and operations to respond effectively to guest questions and requests.
• Enter, monitor, and track maintenance service tickets to support timely issue resolution.
• Prepare and organize guest name badges for group arrivals.
• Assist with front desk operations and guest service needs, including guest check‑in support and the collection and distribution of guest luggage.
• Run various reports and produce routine critical analytics. Resolve reporting issues.

• Previous guest or customer service experience preferred.
• Good computer skills. Knowledge of Microsoft Outlook, Excel, and Word preferred.
• Ability to work in a fast‑paced setting.
• Valid Texas Driver’s License with good driving record preferred.

• Employee-focused culture with many associate events.
• Closed many weekends and most holidays – 10 days of holiday pay.
• Up to 14 vacation & sick days per year.
• Weekly pay.
• Leadership and career development programs, opportunities to grow and transfer to new positions.
• Free lunch in the newly remodeled associate cafeteria.
• Eligible for medical insurance and other benefits within 30 days of employment.
• Employer matching 401(k).
• Tuition reimbursement.
• Free parking on‑site.
• Free uniforms and cleaning.
• Benchmark Hospitality hotel discounts.

• Deloitte University Hotel & Conference Center – a high‑end private hotel and conference center.
• 1,400 hotel rooms — all single occupancy, no suites.
• Nine restaurants and lounges, including Starbucks and Seattle’s Best Coffee, and three sit‑down restaurants.
• 200,000 square feet of meeting space – ballrooms, amphitheater, and classrooms.
• Fitness center, jogging trails, and sports fields available to associates to use.
• Professional clientele only; no weddings, holiday parties, school groups, or other social events.
• Located in Westlake, Texas, near Keller, Southlake, and Roanoke.

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.