Infrastructure Systems Engineer

Base pay range: $/yr - $/yr

Job Title: Infrastructure & Systems Engineer

Location: Westlake, TX (Onsite only)

Experience: 6
-10 years

The Infrastructure & Systems Engineer supports enterprise infrastructure, systems, networking, and call center platforms across U.S. and Canada operations. This role provides Tier 2 & Tier 3 support, manages core systems and vendors, supports regulated environments, and partners with Global HQ on network and security initiatives.

• Provide Tier 2 & Tier 3 support for Windows servers, virtualization (Nutanix), backups (Veeam), and infrastructure services
• Support network operations (switches, VLANs, Wi‑Fi, cabling, IPs) with escalation to HQ as needed
• Administer Nextiva / 9
  
  Five call center systems (routing, queues, IVR, agents, analytics, troubleshooting)
• Image, deploy, and manage endpoints using KACE; maintain asset inventory
• Support Sales, office, warehouse, R&D, manufacturing, and remote users
• Manage IT purchasing, vendors, renewals, SLAs, and cost documentation
• Support identity and security tools (Okta, SSO, MFA, endpoint protection)
• Participate in CSV, compliance, audits, and documentation (GxP/FDA/ITIL)
• Drive continuous improvement, automation, monitoring, and capacity planning

• Windows Server, Nutanix (or similar), Veeam
• Networking fundamentals (switches, VLANs, Wi‑Fi)
• Nextiva or 9
  
  Five call center administration
• Strong documentation, vendor management, and problem‑solving skills

Mid-Senior level

Full-time

Information Technology;
Pharmaceutical Manufacturing