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Infrastructure Systems Engineer
Job in
Roanoke, Denton County, Texas, 76299, USA
Listed on 2026-01-15
Listing for:
Paladin Consulting
Full Time
position Listed on 2026-01-15
Job specializations:
-
IT/Tech
Systems Engineer, IT Support, Cybersecurity
Job Description & How to Apply Below
Base pay range: $/yr - $/yr
Job Title: Infrastructure & Systems Engineer
Location: Westlake, TX (Onsite only)
Experience: 6
-10 years
The Infrastructure & Systems Engineer supports enterprise infrastructure, systems, networking, and call center platforms across U.S. and Canada operations. This role provides Tier 2 & Tier 3 support, manages core systems and vendors, supports regulated environments, and partners with Global HQ on network and security initiatives.
Key Responsibilities- Provide Tier 2 & Tier 3 support for Windows servers, virtualization (Nutanix), backups (Veeam), and infrastructure services
- Support network operations (switches, VLANs, Wi‑Fi, cabling, IPs) with escalation to HQ as needed
- Administer Nextiva / 9
Five call center systems (routing, queues, IVR, agents, analytics, troubleshooting) - Image, deploy, and manage endpoints using KACE; maintain asset inventory
- Support Sales, office, warehouse, R&D, manufacturing, and remote users
- Manage IT purchasing, vendors, renewals, SLAs, and cost documentation
- Support identity and security tools (Okta, SSO, MFA, endpoint protection)
- Participate in CSV, compliance, audits, and documentation (GxP/FDA/ITIL)
- Drive continuous improvement, automation, monitoring, and capacity planning
- Windows Server, Nutanix (or similar), Veeam
- Networking fundamentals (switches, VLANs, Wi‑Fi)
- Nextiva or 9
Five call center administration - Strong documentation, vendor management, and problem‑solving skills
Mid-Senior level
Employment TypeFull-time
Job Function & IndustriesInformation Technology;
Pharmaceutical Manufacturing
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