Level 3 Systems Engineer JN

About Us

We are a fast‑growing Managed Service Provider (MSP) supporting small and mid‑sized businesses with proactive, reliable IT solutions. Our services include managed IT support, cloud migrations, network deployments, cybersecurity, backup & disaster recovery, and Co‑Managed IT Support. We’re committed to building careers, not just filling roles. We promote from within — folks who show drive, initiative, and consistently deliver will find opportunities to grow.

Many in our leadership started in technical roles and advanced through performance and growth.

Location: In‑Office

Job Type: Full‑Time

Salary Range: $90,000 - $100,000

As a Level 3 Systems Engineer, you will serve as a senior technical leader in our organization. Your primary responsibilities are to provide escalation coverage for our level 1 & 2 engineers, and to assist our professional services team with planning and delivering infrastructure and security projects. If you thrive in an MSP environment, enjoy client engagement, deep technical challenges, and want a clear growth path, this is a role for you.

• Act as escalation point for Level 1 and Level 2 technicians on complex or critical issues.
• Partner with the professional services team in scoping, planning, executing, and closing technical projects.
• Design, implement, and support Microsoft Azure and Microsoft 365 solutions (Exchange Online, SharePoint, Teams, Intune, Azure AD, Azure VMs).
• Manage and support Windows Server environments: AD, Group Policy, DNS, DHCP, hybrid Azure AD.
• Configure and troubleshoot networking: LAN/WAN, VLANs, VPNs, firewall administration (e.g., Sonic Wall, Fortinet, Ubiquiti), routing, and switching.
• Maintain and optimize virtualized environments (Hyper‑V, VMware ESXi, Azure Virtual Desktop).
• Oversee backup & disaster recovery solutions.
• Lead cybersecurity initiatives: MFA, EDR/XDR, Conditional Access, Zero Trust architecture, SIEM/MDR, vulnerability management.
• Develop and maintain automation scripts (Power Shell required; Python or other scripting a plus).
• Create and maintain documentation and process standards (IT Glue or equivalent).
• Participate in client meetings as technical subject matter, help scope solutions, and explain technical designs in business terms.
• Ensure best practices and compliance frameworks (NIST, HIPAA, CJIS) are considered and applied where required.

• 8+ years in IT, with at least 5 years in an MSP environment.
• Track record of assisting in or leading cloud migrations, infrastructure projects, and complex escalations.
• Deep expertise in Azure, Microsoft 365, Windows Server, Active Directory.
• Strong networking knowledge: VPNs, firewall configs, VLANs, routing, switching.
• Experience with virtualization platforms and desktop virtualization.
• Proven experience with backup & DR solutions.
• Strong scripting/automation skills (Power Shell essential; additional languages a plus).
• Outstanding communication and client management skills.
• Ability to translate technical designs into business value and contribute to vCIO conversations.

• CompTIA Security+ / Network+ or comparable.
• Microsoft 365 Solutions Architect – Modern Work and/or Infrastructure (AZ‑104, MD‑102, MS‑700, etc.).

• Health, Dental, Vision coverage.
• IRA with 3% company match.
• Paid Time Off & Holidays.
• Bonus pay, comp time, and cash incentives based on performance.
• Certification & training reimbursement / incentive program.
• A culture of growth, recognition, internal promotion, and investing in your career.

JOB : 171505

To Apply for this Job

Tom Naylor