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Director, AI-Driven Service Delivery & SLA Excellence

Job in Roanoke, Denton County, Texas, 76299, USA
Listing for: Randstad USA
Full Time position
Listed on 2026-05-30
Job specializations:
  • IT/Tech
  • Management
Salary/Wage Range or Industry Benchmark: 130000 - 165000 USD Yearly USD 130000.00 165000.00 YEAR
Job Description & How to Apply Below
Randstad USA is seeking a Director of Service Delivery in Roanoke, Texas. This role involves managing service delivery performance in a complex multi-channel contact center, building scalable systems, and implementing AI-driven workflows. Ideal candidates will have 5+ years of experience in leadership roles with focus on AI integration and a proven record in service excellence. The compensation ranges from $130,000 to $165,000 annually, along with a comprehensive benefits package.
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